At a Glance
- Tasks: Lead high-quality hospitality services in a dynamic military environment.
- Company: Join ESS Defence, a market leader in hospitality and catering.
- Benefits: Competitive salary, career development, and a supportive team culture.
- Other info: Opportunity for growth in a unique and rewarding setting.
- Why this job: Make a real impact while leading a diverse and dedicated team.
- Qualifications: Management experience in hospitality or similar service environments.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced hospitality, catering, or Soft FM leader looking for your next challenge? ESS Defence is seeking a Hospitality Manager to lead the delivery of high-quality accommodation, catering, housekeeping, bar, and hospitality services within a busy military environment.
In this varied and rewarding role, you'll take full responsibility for the day-to-day operation of the hospitality provision, ensuring exceptional customer service, strong financial performance, and full compliance with health, safety, and food safety standards. You'll lead and develop a dedicated team, build strong relationships with military stakeholders, and drive continuous improvement across all aspects of service delivery.
What you'll be doing:
- Leading all hospitality and Soft FM services, including catering, accommodation, housekeeping, bars, and events
- Managing budgets, labour costs, stock control, billing, and financial performance
- Ensuring compliance with health & safety, food safety, and contractual standards
- Building strong relationships with clients, customers, and military stakeholders
- Driving service excellence, customer satisfaction, and continuous improvement
- Recruiting, developing, and motivating a high-performing team
We're looking for:
- Management experience within hospitality, catering, Soft FM, or a similar service environment
- Proven people leadership and team development skills
- Strong commercial and financial awareness
- Knowledge of health & safety and food safety requirements
- Excellent communication, organisational, and customer service skills
- Confidence working independently and making operational decisions
Desirable:
- Experience within a military or defence environment
- Knowledge of hospitality accounting and billing processes
- IOSH Managing Safely (or equivalent)
- Catering, hospitality, or FM-related qualifications
Why join ESS Defence?
Join a market-leading organisation where you'll have the opportunity to make a real impact, lead a diverse operation, and develop your career within a supportive and dynamic environment. Apply today and help deliver exceptional hospitality services to those who serve.
Hospitality Manager in Royston employer: Compass Group UK
Compass Group UK is an exceptional employer, offering a vibrant work culture that values teamwork and innovation within the dynamic setting of the Imperial War Museum London. Employees benefit from competitive salaries, opportunities for professional growth, and the chance to be part of a passionate team dedicated to delivering outstanding service in hospitality. With a focus on employee well-being and development, Compass Group UK stands out as a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Manager in Royston
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Compass Group UK. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Compass Group UK
Don't be shy about reaching out to Compass Group UK directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Manager in Royston
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Compass Group UK and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Compass Group UK
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
