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For Companies At a Glance
- Tasks: Build strong relationships with residents and enhance their living experience.
- Company: Join a supportive team at Compass, a leader in community engagement.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Strong people skills and experience in team leadership or coordination.
- Other info: Training provided; perfect for those passionate about community and engagement.
The predicted salary is between 13 - 16 £ per hour.
Salary: £16.06 per hour/ 22.5 hours per week
Flexible working hours available to suit personal commitments.
What You’ll Be Doing
- Building strong, positive relationships with residents and helping ensure they have the best possible experience.
- Gathering resident feedback through surveys, conversations, and forums — turning their insights into meaningful improvements.
- Working closely with Regional Management and Contract Support teams to support engagement activities and ensure resident needs and preferences are reflected across the White Oaks community.
- Coordinating and delivering a variety of activities and events that promote social interaction and a sense of community.
- Tracking resident satisfaction trends and supporting the implementation of improvement plans when required.
- Supporting the attraction of new residents by helping showcase the vibrant, inclusive culture within White Oaks.
- Sharing best practice and new ideas with fellow Engagement Managers to keep raising standards.
- Using the Positive Impressions™ framework to guide your approach and help embed a resident‑centred culture across the portfolio.
- Providing regular updates and reports to relevant teams to help guide decision‑making and continuous improvement.
Who We’re Looking For
You don’t need to come from this niche — if you have strong people skills and enjoy creating positive experiences, we’d love to hear from you. Full training will be provided.
Essential qualities and experience
- Experience leading a team, motivating others, or coordinating activities in any environment (hospitality, retail, community work, education, leisure, customer service, etc.).
- A warm, empathetic communicator who can adapt to different audiences.
- Confident gathering feedback and turning it into actionable ideas.
- Organised, adaptable, and comfortable working in a role where every day is different.
- Strong emotional intelligence, resilience, and the ability to handle sensitive situations professionally.
- Experience in a supervisory or managerial role, or training/qualifications in conflict resolution or people management.
Desirable (but not essential)
- Experience working with diverse communities.
- Understanding of senior living, resident engagement, or customer experience processes (training available).
- A relevant qualification (HND, degree, or equivalent experience).
Why Join Us?
- Flexible working hours to support your personal commitments and lifestyle.
- A welcoming, supportive team and a role where you can genuinely make a difference.
- Training, development, and structured support — ideal for someone looking to grow their career in engagement, hospitality, customer experience, or community management.
- The chance to play a key part in shaping a warm, thriving community for residents.
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
EEO statement: Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Resident Experience Manager employer: Compass Group UK
Contact Detail:
Compass Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Manager
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Resident Experience Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get involved in community events or forums related to resident engagement. This not only boosts your visibility but also shows your commitment to creating positive experiences, which is key for this role.
✨Tip Number 3
Practice your people skills! Since this role is all about building relationships, consider role-playing scenarios with friends or family to refine your communication and feedback-gathering techniques.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Resident Experience Manager
Some tips for your application 🫡
Show Your People Skills: In your application, make sure to highlight your strong people skills. We want to see how you create positive experiences and build relationships, so share specific examples that showcase your warm and empathetic communication style.
Be Organised and Adaptable: Since this role involves a variety of tasks, it’s important to demonstrate your organisational skills. Let us know how you manage different responsibilities and adapt to changing situations — we love a candidate who can juggle multiple things with ease!
Feedback is Key: We’re all about turning resident feedback into actionable ideas. In your application, mention any experience you have in gathering feedback and how you’ve used it to make improvements. This will show us you understand the importance of listening to others.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our vibrant community.
How to prepare for a job interview at Compass Group UK
✨Know the Community
Before your interview, take some time to research White Oaks and its community. Understand their values, culture, and the types of activities they promote. This will help you tailor your answers and show that you're genuinely interested in creating a positive resident experience.
✨Showcase Your People Skills
As a Resident Experience Manager, strong people skills are essential. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. Highlight your ability to adapt your communication style to different audiences, as this will resonate well with the interviewers.
✨Be Ready to Discuss Feedback
Gathering and acting on feedback is a key part of the role. Think of specific instances where you've collected feedback and turned it into actionable improvements. Be prepared to discuss how you would approach gathering resident insights and implementing changes based on their needs.
✨Emphasise Your Organisational Skills
This role requires a lot of coordination and adaptability. Share examples of how you've managed multiple tasks or events simultaneously in previous roles. Highlight your organisational strategies and how you ensure everything runs smoothly, even when faced with unexpected challenges.
