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- Tasks: As a Porter, you'll keep public areas clean and assist with customer requests.
- Company: CH&CO is a vibrant company that values individuality and invests in its people.
- Benefits: Enjoy flexible shifts, personal development opportunities, and great employee discounts.
- Why this job: Join a supportive team that celebrates diversity and offers career progression.
- Qualifications: We're looking for adaptable communicators with a passion for customer care.
- Other info: This role is part-time, contracted for 42 weeks a year.
We're currently recruiting a dedicated Porter to help ensure the smooth running of operations at CH&CO on a part time basis, contracted to 32 hours per week. Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
As a Porter, you will use your skills to maintain a high standard of customer care and cleanliness. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Working with us has its perks. People are at the heart of everything we do, so we've developed a range of benefits and development opportunities:
- Great operational training and development
- Life assurance scheme
- Personal Development and Training opportunities
- A great wellbeing strategy - including access to our Employee Assistance Programme
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Access to some great high street discount vouchers
Here's an idea of what your shift patterns will be: Variable shifts. Please note: This role is contracted to 42 weeks per year.
Your key responsibilities will include:
- Assisting in keeping the lobby and other public areas clean and tidy
- Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture
- Handling certain reception duties, such as booking theatre tickets or making restaurant reservations
- Responding to customer requests where required
- Running errands
- Ensuring the safety of customers by, for instance, placing and removing signage that indicates wet floors or paints
Our ideal Porter will:
- Be adaptable and easily embrace changing priorities
- Be a brilliant communicator and easily build relationships
- Have experience delivering high quality customer care
- Take initiative and make decisions that are right for our customers
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
Chartwells CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength.
Porter employer: Compass Group UK
Contact Detail:
Compass Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Porter
✨Tip Number 1
Familiarise yourself with the specific duties of a Porter at CH&CO. Understanding the day-to-day responsibilities, such as assisting housekeeping and handling reception duties, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Being able to discuss how you've successfully handled customer requests or resolved issues will highlight your suitability for the role.
✨Tip Number 3
Research CH&CO's values and culture. Understanding their commitment to diversity and employee development can help you align your answers in interviews, showing that you're a great fit for their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the work environment and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Porter position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer care, communication, and adaptability. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in this role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully handled similar responsibilities in the past and how you can contribute to the team at CH&CO.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Porter role.
How to prepare for a job interview at Compass Group UK
✨Show Your Customer Care Skills
As a Porter, you'll need to demonstrate your ability to provide high-quality customer care. Prepare examples from your past experiences where you went above and beyond for a customer, as this will highlight your commitment to service.
✨Emphasise Adaptability
The role requires someone who can easily embrace changing priorities. Be ready to discuss situations where you've had to adapt quickly to new challenges or changes in your work environment.
✨Communicate Effectively
Strong communication skills are essential for building relationships with both customers and colleagues. Practice articulating your thoughts clearly and confidently, and be prepared to answer questions about how you handle communication in a team setting.
✨Demonstrate Reliability and Timekeeping
Exceptional timekeeping and reliability are crucial for this role. Be prepared to discuss your approach to managing your time effectively and any strategies you use to ensure punctuality and dependability in your work.
