At a Glance
- Tasks: Manage people operations and ensure exceptional guest experiences at racecourses.
- Company: Join the Jockey Club Experiences team at Cheltenham Racecourse.
- Benefits: Enjoy a competitive salary, healthcare, 23 days' leave, and meals on duty.
- Other info: Opportunity for travel to exciting race days across multiple venues.
- Why this job: Be part of a dynamic team that shapes memorable experiences for guests.
- Qualifications: Experience in HR and strong organisational skills are essential.
The predicted salary is between 30000 - 30000 € per year.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
People Operations Manager, based at Cheltenham Racecourse, supporting Exeter/ Wincanton | Full-Time / Permanent £30000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We are seeking a People Operations Manager, based at Cheltenham Racecourse, to support and drive the labour plan and HR service across Jockey Club Experiences Exeter and Wincanton Racecourses.
About the role: You’ll play a key role in ensuring the right people are in place, trained to a high standard and ready to deliver exceptional guest experiences. This is a varied, hands-on role where you’ll work closely with operational teams to support recruitment, performance and employee experience across multiple venues.
- Support with rota planning, forecasting and labour cost control.
- Assisting with payroll processes ensuring accuracy and deadlines are met.
This position is based at Cheltenham Racecourse, however regular travel to Exeter and Wincanton for live race days is essential. You will also be required to support race days at Cheltenham and other South West / Jockey Club locations as the business demands.
Key Responsibilities: Workforce Planning
People Operations Manager - Jockey Club Experiences - Exeter/ Wincanton employer: Compass Group UK
As a People Operations Manager at Jockey Club Experiences, you will be part of a dynamic team dedicated to delivering exceptional guest experiences across Exeter and Wincanton Racecourses. With a strong focus on employee wellbeing, we offer excellent benefits including healthcare, generous annual leave, and opportunities for professional growth in a vibrant work culture that values collaboration and innovation. Join us in a role that not only supports our operational teams but also allows you to make a meaningful impact in the exciting world of horse racing.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Manager - Jockey Club Experiences - Exeter/ Wincanton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Jockey Club Experiences. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you align with their mission of delivering exceptional guest experiences, so be ready to share your thoughts on that!
✨Tip Number 3
Showcase your hands-on experience! Whether it’s managing teams or planning events, make sure to highlight specific examples that demonstrate your skills in workforce planning and employee engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace People Operations Manager - Jockey Club Experiences - Exeter/ Wincanton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the People Operations Manager role. Highlight relevant experience in HR, workforce planning, and any hands-on roles you've had that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can help us deliver exceptional guest experiences at Jockey Club Experiences.
Showcase Your People Skills:Since this role is all about people, make sure to highlight your interpersonal skills. Share examples of how you've successfully worked with teams or improved employee experiences in previous positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Compass Group UK
✨Know Your Stuff
Make sure you understand the role of a People Operations Manager inside out. Familiarise yourself with workforce planning, payroll processes, and how to enhance employee experience. This will show that you're not just interested in the job, but that you’re genuinely passionate about making a difference.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your skills in recruitment, performance management, and training. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how you can add value to their team.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle real-life situations, like managing a staffing crisis on race day or improving team morale. Think through potential scenarios beforehand and have a few strategies ready to discuss, showing your problem-solving skills and adaptability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the company and the role. Inquire about the team dynamics, the challenges they face, or how success is measured in this position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
