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- Tasks: Lead operations at HMS Drake, overseeing hospitality and bar services.
- Company: Join Compass Group UK&I, supporting military and government services.
- Benefits: Enjoy a pension scheme, healthcare perks, travel discounts, and wellness classes.
- Why this job: Make a real impact while working with a passionate team in a dynamic environment.
- Qualifications: Proven leadership experience in managing large teams and contracts over £2M.
- Other info: Diversity is celebrated; we value unique talents and backgrounds.
The predicted salary is between 32000 - 38000 £ per year.
Location: HMS Drake
Salary: £38,000 - £43,000 per annum (dependent on experience)
Hours: 40 hours per week | Monday-Friday
Reports to: Contract Director
Direct Reports: 5 Direct Reports | Oversight of 52 Staff
Services: Hospitality, Catering & Bar
About the Role
We are looking for a dynamic and experienced Front of House Operations Manager to lead operations at HMS Drake. This is a high-impact leadership role, overseeing service lines across Hospitality, Bar & Mess Functions. You will manage key relationships with our customer—Naval personnel and Ministry of Defence stakeholders—while driving operational excellence and exceptional service delivery.
You will lead a team of 5 direct reports and oversee approximately 52 team members, ensuring consistent quality, compliance, and efficiency across all service areas. Managing a contract value in excess of £2M.
Key Responsibilities
- Drive continuous improvement and operational efficiency
- Ensure compliance with all company, client and legislative requirements
- Manage labour strategy and performance KPIs
- Achieve financial targets and optimize budgets
- Build strong client relationships
- Lead HS&E initiatives
- Oversee licences, continuity planning and emergency readiness
- Develop employee capability through training and leadership
- Ensure subcontractor compliance and governance standards
About You
- Proven leadership in Middle-Senior management roles (£2M + Contract value)
- Strong financial and operational acumen
- Excellent communication and stakeholder management
- Track record of delivering change and driving results
- Experience leading large Front of House teams
- Flexible, proactive and aligned to company values
- Full UK Driving License
Why Join Us?
- Lead meaningful change
- Deliver exceptional client outcomes
- Work with an engaged, professional team
We ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Unwind with us with free wellness, mindfulness and exercise classes
About Us
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Operations Manager (Front of House) employer: Compass Group UK
Contact Detail:
Compass Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Front of House)
✨Tip Number 1
Familiarise yourself with the specific needs and expectations of the HMS Drake environment. Understanding the unique challenges and operational standards in a military setting will help you demonstrate your readiness to lead effectively.
✨Tip Number 2
Network with professionals in the hospitality and defence sectors. Attend industry events or connect with current employees on platforms like LinkedIn to gain insights into the company culture and operational strategies that resonate with the role.
✨Tip Number 3
Prepare to discuss your experience in managing large teams and contracts exceeding £2M. Be ready to share specific examples of how you've driven operational excellence and improved service delivery in previous roles.
✨Tip Number 4
Highlight your leadership style and how it aligns with the values of Compass Group UK&I. Emphasising your commitment to diversity, employee development, and client satisfaction will show that you're a great fit for their team.
We think you need these skills to ace Operations Manager (Front of House)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in hospitality and front of house roles. Emphasise your leadership skills and any experience managing large teams or contracts over £2M.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've driven operational excellence and improved service delivery in previous positions.
Highlight Key Achievements: In your application, include quantifiable achievements that demonstrate your financial acumen and ability to meet performance KPIs. Use metrics to show how you have successfully managed budgets and improved efficiency.
Showcase Stakeholder Management Skills: Since the role involves managing relationships with clients and stakeholders, provide examples of how you've effectively communicated and built strong relationships in past roles. This will show your suitability for the position.
How to prepare for a job interview at Compass Group UK
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team of 5 direct reports and overseeing 52 staff members. Be prepared to discuss your previous leadership experiences, focusing on how you've driven change and improved team performance in similar roles.
✨Demonstrate Financial Acumen
With a contract value exceeding £2M, it's crucial to highlight your financial management skills. Prepare examples of how you've successfully managed budgets, achieved financial targets, and optimised costs in past positions.
✨Emphasise Stakeholder Management
You'll be managing relationships with Naval personnel and Ministry of Defence stakeholders. Be ready to share specific instances where you've built strong client relationships and effectively communicated with diverse groups.
✨Prepare for Compliance Questions
Compliance is key in this role. Familiarise yourself with relevant legislation and company policies, and be prepared to discuss how you've ensured compliance in previous roles, particularly in hospitality or service environments.
