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- Tasks: Manage daily operations of retail hospitality outlets and ensure exceptional service.
- Company: Join Restaurant Associates at RHS Garden Wisley, a leader in food and beverage hospitality.
- Benefits: Enjoy free meals, onsite parking, healthcare benefits, and exclusive discounts.
- Why this job: Be a key player in creating memorable guest experiences and driving operational excellence.
- Qualifications: Experience in hospitality management and strong leadership skills required.
- Other info: Opportunities for career growth and a culture that celebrates diversity.
The predicted salary is between 36000 - 48000 £ per year.
Job Title: Operations Manager – F&B
Location: RHS Garden Wisley
Salary: Up to £42,000 per annum
Contract: Permanent, Full-Time, 5 out of 7 days per week
As the Operations Manager at RHS Garden Wisley, you will be responsible for managing and optimising the day‑to‑day operations of the retail hospitality outlets at one of Restaurant Associates’ flagship venues. This role focuses on operational excellence, process improvement, and team performance to support the delivery of exceptional service and high operational standards.
We require strong organisational skills, attention to detail, and a proactive approach to problem‑solving. You will ensure compliance with all health and safety regulations, uphold brand and service standards, and foster a positive, productive work environment for all team members to create memorable guest experiences, and act as a key ambassador for RA Venues and the RHS partnership.
Success in this role requires you to oversee staffing, training, inventory management, and service delivery to maintain smooth business operations. You will monitor key performance indicators, implement cost control measures, and support financial targets through efficient resource management. You will work closely with the Head of Operations, clients, and internal stakeholders to contribute to strategic initiatives and continuous improvement efforts that enhance customer satisfaction and business performance.
Responsibilities:
- Ensure consistent delivery of excellence: monitor and measure food quality and service standards to ensure alignment with Restaurant Associates values, client expectations, and operational benchmarks.
- Establish clear operational standards: define and communicate measurable performance expectations for all team members, ensuring consistent, high-quality delivery through structured briefings, coaching, and training.
- Drive continuous improvement: conduct regular reviews of food, service, and guest experience, providing actionable feedback to culinary and service teams to identify root causes of variance and implement corrective actions.
- Implement robust quality control systems: lead scheduled audits, guest feedback analysis, and mystery diner assessments to ensure compliance, identify trends, and enhance operational performance.
- Champion a customer‑centric culture: inspire and develop the team to deliver seamless, memorable guest experiences that exceed expectations and strengthen brand loyalty.
- Optimise operational workflows: evaluate and streamline service processes to reduce inefficiencies, minimise wait times, and enhance throughput while maintaining premium quality standards.
- Ensure full compliance and capability: oversee comprehensive training and certification in food safety, allergen management, and service excellence, fostering a culture of accountability and professional growth.
- Promote innovation and excellence: collaborate with senior leadership to propose and pilot new food concepts, service enhancements, and process improvements that drive operational excellence and business growth at RHS Wisley.
The Ideal Candidate:
- Proven experience in a senior operations, restaurant, or hospitality management role within the food and beverage industry.
- Strong track record of leading multi‑site or high‑volume F&B operations, ensuring consistent service and operational excellence.
- Demonstrated success in achieving financial targets, managing budgets, and improving profitability through effective cost control and revenue growth.
- Solid understanding of food production, service delivery, and quality assurance within a branded or contract catering environment.
- In‑depth knowledge of food safety, allergen management, and relevant health and safety legislation.
- Awareness of current F&B trends, sustainability practices, and innovation in customer experience.
Benefits:
- Free meals
- Onsite free car parking
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money at Tesco, Sainsbury\’s, Morrisons and more with food shop discounts
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Unwind with free wellness, mindfulness and exercise classes
- Share all discounts and offers with friends and families
About Us:
Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK\’s leading workplace and inspiring exceptional experiences in iconic cultural and heritage destinations.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive—because diversity is our strength!
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Operations Manager employer: Compass Group UK
Contact Detail:
Compass Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at StudySmarter.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your experience in managing F&B operations, focusing on operational excellence and team performance.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven continuous improvement and delivered exceptional service in previous positions.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your proactive approach to problem-solving. Mention any challenges you've faced in past roles and how you overcame them to maintain high operational standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at RHS Garden Wisley!
How to prepare for a job interview at Compass Group UK
✨Know Your Operations Inside Out
Before the interview, dive deep into the operations of RHS Garden Wisley and Restaurant Associates. Familiarise yourself with their service standards, recent initiatives, and any challenges they might be facing. This knowledge will help you demonstrate your understanding of operational excellence and how you can contribute.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and driving performance. Think about specific situations where you improved team dynamics or enhanced service delivery. Be ready to discuss how you foster a positive work environment and inspire your team to exceed guest expectations.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare to discuss past challenges you've faced in operations management and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your proactive approach to overcoming obstacles.
✨Understand Financial Metrics
Since the role involves managing budgets and achieving financial targets, brush up on key performance indicators relevant to the F&B industry. Be prepared to discuss how you've successfully managed costs and driven revenue growth in previous roles, as this will show your capability in optimising operational workflows.