At a Glance
- Tasks: Deliver friendly service in a dynamic hospitality role across restaurant, bar, and events.
- Company: Join Kents Hill Park, part of the UK's leading hospitality group.
- Benefits: Earn £13.45/hour plus healthcare, discounts, and meals on duty.
- Other info: Flexible shifts available, perfect for students looking to gain experience.
- Why this job: Be part of a passionate team creating unforgettable guest experiences every day.
- Qualifications: No experience needed, just a positive attitude and a love for hospitality.
The predicted salary is between 13.45 - 13.45 £ per hour.
Customer Service Assistant (Zero Hours) - Kents Hill Park, Milton Keynes | Zero Hours
£13.45 per hour + excellent benefits including healthcare, wellbeing support, life assurance, meals on duty, and more.
We’re looking for...
We’re looking for a friendly, enthusiastic and customer-focused
Customer Service Assistant to join our team at Kents Hill Park.
This is a varied hospitality role where no two days are quite the same, supporting across our restaurant, bar and hospitality operations to make sure every guest receives a warm welcome and an excellent experience.
Whether you’re serving guests in the restaurant, preparing a bar for service, supporting an event or keeping things running smoothly behind the scenes, you’ll play an important part in creating the great experiences Kents Hill Park is known for.
Customer Service Assistant (Zero Hours) - The Role
As a Customer Service Assistant, you’ll be an important part of the team, delivering friendly and efficient food and beverage service across Kents Hill Park.
Your responsibilities will include
- Deliver friendly, professional and attentive customer service across the restaurant, bar and hospitality areas.
- Serve food and beverages to guests during restaurant, bar and event service.
- Support the preparation and set-up of restaurant areas, buffets, coffee stations and function rooms.
- Ensure hot and cold food counters, tables, service areas and hospitality spaces are clean, well presented and fully stocked.
- Prepare and maintain the bar to the required operational standards, ensuring products are attractively displayed and stock is rotated correctly.
- Demonstrate good knowledge of food, beverages, menus, ingredients, portion sizes and prices to confidently support and advise customers.
- Operate the till accurately, processing payments and ensuring prices and transactions are correct.
- Support stock takes, stock control and accurate recording of sales and wastage where required.
- Maintain clean, tidy and welcoming customer areas throughout service and complete clear-downs in line with cleaning schedules.
- Follow all food safety, health and safety, licensing, hygiene and security procedures at all times.
- Recognise regular customers and provide a warm, personal service wherever possible.
- Work closely with colleagues across the venue, supporting other departments when required and contributing to a positive team environment.
- Remain calm and professional during busy periods, adapting to changing priorities and guest requirements.
- Follow venue procedures and standards while using initiative to help deliver the best possible customer experience.
- Work a flexible range of shifts, including early starts, late finishes and weekends.
- What we’re looking for
We’re looking for someone who is passionate about hospitality and genuinely enjoys making people feel welcome.
You’ll ideally have
- Experience in hospitality, customer service, food and beverage, events, restaurants or bars.
- A friendly, positive and approachable personality.
- Strong communication and teamwork skills.
- A genuine passion for delivering great customer service.
- The ability to remain calm, organised and professional in a busy environment.
- Good attention to detail, particularly when handling cash, food and beverage service.
- The confidence to interact with a wide range of customers and respond positively to their needs.
- A reliable and flexible approach to work, including availability for weekends and varied shifts.
- A willingness to learn and support across different areas of the venue.
- An understanding of food safety, hygiene and health and safety requirements is desirable.
- What you’ll get in return
- Competitive salary with bonus and full company benefits
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways
- Meals on duty included
- Vodafone discounts
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts – up to 55% off cinema tickets
- Travel discounts with holiday companies such as TUI and Expedia
- Shopping discounts – save up to 15% at high street and online stores through Shopping Cards
Why Join Us?
Great things happen when people get together in our spaces to meet and spaces to sleep at
Kents Hill Park . From conferences, meetings and training to every business event in between, our venue provides an informal atmosphere where our guests can be themselves.
Kents Hill Park is part of
The Venues Collection , a division of Compass Group UK & Ireland and a market leader in hospitality, catering and support services.
The Venues Collection brings together a group of easily accessible event spaces with hotel-style accommodation and leisure facilities across the UK.
Joining us means becoming part of a team of passionate hospitality professionals who are committed to delivering exceptional experiences every day.
You’ll have the opportunity to build your skills, learn different areas of hospitality and develop your career within one of the UK’s biggest hospitality businesses.
Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences – and shape the future of hospitality.
Job Reference
com/1509/97324001/52833310/BU #Venues Collection
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.
We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.
We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
Hospitality Assistant in Milton Keynes employer: Compass Group UK
Compass Group UK&I is an excellent employer, offering a dynamic work environment where culinary creativity and service excellence thrive. With a strong focus on employee growth, you will have access to training and development opportunities that empower you to advance your career in the catering industry. Located in a vibrant setting, our team-oriented culture fosters collaboration and ensures that every member feels valued and supported in delivering exceptional food experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant in Milton Keynes
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Compass Group UK and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Hospitality Assistant in Milton Keynes
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Compass Group UK that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Compass Group UK.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Compass Group UK get a sense of who you are beyond your experience!
How to prepare for a job interview at Compass Group UK
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Compass Group UK and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
