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- Tasks: Lead matchday operations in premium lounges, ensuring top-notch service for guests.
- Company: Join Ch&Co at Charlton Athletic Football Club, where hospitality meets sports excitement.
- Benefits: Enjoy a vibrant work environment with opportunities to engage with fans and VIPs.
- Why this job: Be part of the matchday buzz and create memorable experiences for guests.
- Qualifications: Experience in hospitality or customer service is preferred; leadership skills are a plus.
- Other info: Must be available for weekend and evening shifts during home fixtures.
The predicted salary is between 24000 - 36000 £ per year.
Ch&Co is looking for confident and committed Hospitality Supervisors to lead operations in our premium lounges on matchdays at Charlton Athletic Football Club. This is an exciting opportunity to be part of the matchday buzz, ensuring guests enjoy a seamless and memorable hospitality experience.
Your Role:
As a Hospitality Supervisor, you’ll be responsible for managing a specific lounge or suite on matchdays, ensuring the smooth running of service and leading a team of bar staff, and waiters. You’ll be the key point of contact for both staff and guests, delivering first-class service from pre-match to post-match.
Key Responsibilities:
- Oversee set-up, service delivery, and close-down of your designated hospitality lounge.
- Lead and motivate a small team, ensuring high standards of customer service and professionalism.
- Act as the main point of contact for VIPs, guests, and back-of-house coordination.
- Liaise with catering and bar teams to ensure smooth and timely service.
- Monitor cleanliness, presentation, and ambience throughout the event.
- Handle any guest queries or issues efficiently and professionally.
- Ensure compliance with health and safety and club standards.
What We’re Looking For:
- Experience in hospitality, events, or customer service (supervisory experience desirable).
- Excellent communication and leadership skills.
- Well-presented, professional, and guest-focused.
- Ability to stay calm under pressure and problem-solve on the go.
- Availability to work weekends and evenings in line with home fixtures.
Matchday Hospitality Supervisor employer: Compass Group UK
Contact Detail:
Compass Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Hospitality Supervisor
✨Tip Number 1
Familiarise yourself with Charlton Athletic Football Club and its matchday operations. Understanding the club's culture and the specific needs of their guests will help you stand out as a candidate who is genuinely interested in the role.
✨Tip Number 2
Network with current or former employees in the hospitality sector, especially those who have worked on matchdays. They can provide valuable insights into the role and may even refer you internally, which can significantly boost your chances.
✨Tip Number 3
Prepare to demonstrate your leadership skills during the interview. Think of specific examples where you've successfully managed a team or resolved conflicts under pressure, as these experiences are crucial for the Hospitality Supervisor role.
✨Tip Number 4
Showcase your passion for delivering exceptional customer service. Be ready to discuss how you would enhance the guest experience on matchdays, as this aligns perfectly with the responsibilities of the position.
We think you need these skills to ace Matchday Hospitality Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Matchday Hospitality Supervisor position. Tailor your application to highlight relevant experience in hospitality and leadership.
Craft a Compelling CV: Ensure your CV showcases your experience in hospitality, events, or customer service. Highlight any supervisory roles you've held and include specific examples of how you've led teams or improved service delivery.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to handle pressure and provide excellent customer service, as well as your availability for matchdays, weekends, and evenings.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Compass Group UK
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to ensure guests had a memorable experience, as this aligns perfectly with the role's focus on delivering first-class service.
✨Demonstrate Leadership Skills
Since you'll be leading a team, it's crucial to highlight your leadership abilities. Prepare examples of how you've motivated a team in the past, handled conflicts, or improved service standards. This will show that you're ready to take charge on matchdays.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you had to manage difficult situations or guest complaints. Practising these responses will help you convey your ability to stay calm and professional when challenges arise.
✨Know the Venue and Its Standards
Familiarise yourself with Charlton Athletic Football Club and its hospitality offerings. Understanding the venue's standards and expectations will demonstrate your commitment and readiness to uphold their reputation, making you a more attractive candidate.