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- Tasks: Lead a high-profile Total Facilities Management contract and ensure top-notch service delivery.
- Company: Join Compass Group UK&I, a leader in facilities management with a focus on diversity.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Embrace a culture that values diversity and empowers you to thrive.
- Why this job: Be a visible leader, make an impact, and enhance workplace experiences for clients.
- Qualifications: Experience in facilities management and strong leadership skills are essential.
The predicted salary is between 60000 - 60000 £ per year.
We are seeking an experienced and credible Account Manager to lead a high‑profile Total Facilities Management (TFM) contract based in Luton. The contract covers a broad range of services, including cleaning, security, catering and hard services, and plays a critical role in delivering a seamless workplace experience for our client.
This is a highly visible, client‑facing position and would suit someone who brings confidence, personality and strong leadership to everything they do. Someone who genuinely enjoys managing people and takes pride in delivering well‑run, high‑quality services. An interest in food and service culture will be a real advantage.
The Role
- Provide overall leadership of the TFM contract, covering hard and soft FM services
- Act as the primary client contact, building effective relationships and managing escalations professionally
- Oversee performance against KPIs and SLAs, ensuring consistent delivery and continuous improvement
- Lead, engage and develop on‑site teams and subcontractors, creating a positive and high‑performing culture
- Ensure full compliance with health & safety, statutory and contractual requirements
- Manage financial performance, including budgets, forecasting and cost control
- Prepare and present performance reports and attend regular client review meetings
- Proactively identify opportunities for service enhancement, innovation and added value
About You
- Proven experience managing a cleaning and security contract within a facilities management environment
- Experience of working on TFM contracts, with exposure to catering and hard services highly desirable
- Several years’ experience in an Account Manager or similar senior operational role
- Confident and credible in a client‑facing position, with excellent communication and stakeholder management skills
- Strong people manager with the ability to motivate, support and challenge teams effectively
- Commercially aware, with experience managing budgets and P&L accountability
- Solid understanding of health & safety and compliance standards
- An interest in food and service delivery, with a genuine focus on quality and customer experience
- Relevant FM or technical qualifications (IOSH, NEBOSH, IWFM or similar) are desirable
What We’re Looking For
Above all, we’re looking for someone with character, confidence and presence — a visible leader who enjoys working with people, takes ownership of their contract and is committed to delivering an excellent service for both clients and colleagues.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Account Manager - Total Facilities Management in Luton employer: Compass Group UK
Contact Detail:
Compass Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Total Facilities Management in Luton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your personality and confidence during the interview, making you a memorable candidate.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience managing TFM contracts makes you the perfect fit for the role. Highlight your leadership skills and ability to build strong client relationships – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Account Manager role!
We think you need these skills to ace Account Manager - Total Facilities Management in Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing TFM contracts and any relevant qualifications. We want to see how your background aligns with what we're looking for!
Showcase Your Leadership Skills: In your application, don’t shy away from showcasing your leadership skills. Talk about how you've motivated teams and managed client relationships. We love seeing candidates who can lead with confidence and personality!
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role. Let us know why you’re the perfect fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Compass Group UK
✨Know Your TFM Inside Out
Before the interview, make sure you understand the Total Facilities Management (TFM) landscape. Familiarise yourself with the specific services mentioned in the job description, like cleaning, security, and catering. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As an Account Manager, you'll need to demonstrate strong leadership. Prepare examples of how you've successfully led teams in the past, especially in high-pressure situations. Highlight your ability to motivate and develop people, as this is crucial for creating a positive workplace culture.
✨Prepare for Client-Facing Scenarios
Since this role is client-facing, think about how you would handle various client interactions. Be ready to discuss how you've built relationships and managed escalations professionally. Practising these scenarios can help you convey your confidence and credibility during the interview.
✨Understand Financial Performance Metrics
Brush up on your knowledge of budgets, KPIs, and SLAs, as financial performance is a key responsibility. Be prepared to discuss how you've managed budgets in previous roles and how you ensure compliance with health and safety standards. This will show that you're commercially aware and ready to take ownership of the contract.