Resident Experience Manager in London

Salary: £16.06 per hour/ 22.5 hours per week. Flexible working hours available to suit personal commitments.

We’re looking for a warm, people‑focused individual to join us as a Resident Experience Engagement Manager — a role that’s all about creating a welcoming, engaging, and fulfilling environment for residents within the White Oaks community. You don’t need a background in care to succeed here. If you’re great at building relationships, organising activities, communicating with different groups, and using feedback to make improvements, we’ll give you all the training and support you need to thrive.

As the key connection between residents, on‑site teams, and the Compass Healthcare Experience Engagement team, you’ll help ensure that every resident feels heard, valued, and supported. This role is perfect for anyone who enjoys engaging with people, improving processes, and making a meaningful difference every day. Hours are flexible and can be shaped around your personal circumstances.

• Building strong, positive relationships with residents and helping ensure they have the best possible experience.
• Gathering resident feedback through surveys, conversations, and forums — turning their insights into meaningful improvements.
• Working closely with Regional Management and Contract Support teams to support engagement activities and ensure resident needs and preferences are reflected across the White Oaks community.
• Coordinating and delivering a variety of activities and events that promote social interaction and a sense of community.
• Tracking resident satisfaction trends and supporting the implementation of improvement plans when required.
• Supporting the attraction of new residents by helping showcase the vibrant, inclusive culture within White Oaks.
• Sharing best practice and new ideas with fellow Engagement Managers to keep raising standards.
• Using the Positive Impressions™ framework to guide your approach and help embed a resident‑centred culture across the portfolio.
• Providing regular updates and reports to relevant teams to help guide decision‑making and continuous improvement.

You don’t need to come from this niche — if you have strong people skills and enjoy creating positive experiences, we’d love to hear from you. Full training will be provided.

• Experience leading a team, motivating others, or coordinating activities in any environment (hospitality, retail, community work, education, leisure, customer service, etc.).
• A warm, empathetic communicator who can adapt to different audiences.
• Confident gathering feedback and turning it into actionable ideas.
• Organised, adaptable, and comfortable working in a role where every day is different.
• Strong emotional intelligence, resilience, and the ability to handle sensitive situations professionally.
• Experience in a supervisory or managerial role, or training/qualifications in conflict resolution or people management.

• Experience working with diverse communities.
• Understanding of senior living, resident engagement, or customer experience processes (training available).
• A relevant qualification (HND, degree, or equivalent experience).

• Flexible working hours to support your personal commitments and lifestyle.
• A welcoming, supportive team and a role where you can genuinely make a difference.
• Training, development, and structured support — ideal for someone looking to grow their career in engagement, hospitality, customer experience, or community management.
• The chance to play a key part in shaping a warm, thriving community for residents.

As part of Compass you will help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!