Back Of House Manager - The Excel in London

• Back Of House Manager - The Excel, London | Full-Time / Permanent
• £41500

+ excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

ROLE PURPOSE

The primary purpose of this role is to lead the back of house team in any warehouse procedure, assisting the Head of BOHwith the picklist building delivery and collection process, ensuring no shortages across the department.

Overseeing the cleanliness and tidiness of the warehouse and loading bay, producing and implementing cleaning schedule and checklist.

Working on a daily PM shift within 10am and 8pm, occasionally available for the AM shift, with early morning starting.

KEY RESPONSIBILITIES

Back of house operations

• Lead the daily picklist processes, ensuring all activities are organised, efficient and aligned to event requirements and operational deadlines.
• Manage picklist procedures in liaison with the operational and culinary teams, reporting shortages promptly and proposing suitable alternatives where required.
• Oversee goods receiving procedures, ensuring deliveries are checked accurately and shortages, damages or discrepancies are reported immediately to suppliers and communicated internally.
• Ensure all hired equipment collections and returns are managed efficiently, escalating any losses or issues to the Deputy Head of Back of House and helping minimise cost impact.
• Maintain high standards of organisation, cleanliness and tidiness across all warehouse and back of house areas, with particular focus on equipment storage and accessibility.
• Oversee the back of house operation to ensure safe, timely and effective movement of goods and equipment.

Stock Control and Cost Management

• Manage stock holding levels for equipment and other warehouse-controlled items, ensuring availability while avoiding unnecessary overstock.
• Carry out monthly stocktakes for equipment, investigating and explaining discrepancies.
• Take lead on the quarterly CCG stocktake process, reporting findings and assisting with discrepancy investigations.
• Support the annual equipment stocktake and contribute to accurate reporting of financial outcomes.
• Monitor warehouse-related costs, including breakages, losses, consumables and hired equipment charges, and take action to control spend in line with departmental targets.
• Take proactive steps to reduce breakage of china, glassware and equipment, ensuring losses are logged, monitored and explained.

Team Leadership and Support

• Supervise and support the warehouse team, ensuring clear direction, strong working standards and effective day-to-day performance.
• Support the Deputy Head of Back of House in developing team capability, improving ways of working and driving accountability across the department.
• Conduct regular team briefings and provide operational guidance to ensure service standards are consistently met.
• Contribute to appraisals, performance reviews and succession planning activity where required.
• Support training completion and ongoing development of team members in line with role requirements ( E-learning ) .

Compliance, Health & Safety

• Support the Head of Back of House in ensuring full compliance with company procedures, departmental SOPs and Levy standards.
• Take ownership of health and safety practices across the warehouse, back of house areas and loading bay operation.
• Ensure all equipment is used, stored, transported and handled in line with HSE procedures and safe working practices.
• Promote a strong safety culture within the team and ensure all mandatory H&S training is completed and kept up to date.

Stakeholder and Supplier Management

• Build and maintain effective working relationships with internal departments, external suppliers and contractors to support smooth service delivery.
• Liaise with operational, culinary and logistics teams to ensure warehouse support is aligned with business needs.
• Continuous Improvement
• Drive improvements in picklist build and back of house processes, standards and operational efficiency.
• Identify opportunities to improve stock control, service delivery, cost management and team performance.
• Support the Head of Back of House in achieving Levy compliance objectives, including Signature Self-Assessment and other operational standards.
• Contribute to departmental performance improvement initiatives and support delivery against business targets.

PERSON SPECIFICATION

Experience

• Three years experience in back of house, warehouse or logistics at management level
• Experience in a fast-pace working environment, ideally within hospitality sector

Skills

• Excellent communication skills, capable to lead and influence the team.
• Ability to work well under pressure in a fast-paced environment
• Team player, leading by example

Personal Attributes

• Exudes confidence, energy, and charisma.
• Demonstrates flexibility and agility.
• Calm and structured approach, coupled with resilience and problem-solving skills.
• Entrepreneurial spirit.

Additional Requirements

• Preferable forklift driving license holder
• PM shift with early evening finishing time requirement, although flexible is requested to the needs of the business, such as AM shifts with early morning starting
• To support whole management team as required
• To ensure that holidays are taken subject to the needs of the business and not carried forward according to the company policy
• To always act as an ambassador for the company

Work Enhancements

• Competitive salary
• Private Health Cover
• Uniform provided
• Free staff meals
• Job skill enhancement training and courses available
• Company pension scheme
• Hours of Work

Hours of work will be determined by the needs of the business and subject to the Working Time Directive and any Workforce agreement that is in place.

This role will involve evening and weekend working.

Benefits

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues.

Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.

We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.

We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

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