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- Tasks: Lead and develop a high-performing administration team to enhance service delivery.
- Company: Join Glanmore Foods, part of the Compass Group, in a supportive and inclusive environment.
- Benefits: Enjoy discounts, flexible working, career pathways, and wellness programmes.
- Why this job: Make a real impact in education and customer service while growing your career.
- Qualifications: Proven leadership in administration with a focus on customer service and operational excellence.
- Other info: Dynamic role with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are recruiting an Administration Manager on a fullâtime, permanent contract to join our leadership team in the Blanchardstown, Dublin 15 area. As Administration Manager you will take full ownership of the Administration function, leading and developing a highâperforming team that underpins the delivery of our services to schools, parents, and internal stakeholders. This is a critical operational leadership role, ensuring that administration, customer service, systems and data accuracy operate seamlessly to support production, logistics and service excellence.
Reporting to the Director of Operations, you will play a key role in embedding best practice, improving efficiency, strengthening governance and driving continuous improvement across administration and customer service operations.
Key Responsibilities and Accountabilities- Lead, manage and develop the Administration Team, setting clear expectations, performance standards and a strong culture of accountability and collaboration.
- Coach, mentor and support team members to build capability, resilience and succession within the function.
- Embed bestâinâclass customer service across all channels, including phone, email, parent apps and ticketing systems.
- Take ownership of administration systems, including the Parent App and order processing platforms, ensuring high adoption, accuracy and reliability.
- Design, implement and embed administration processes and procedures that support efficiency, scalability and operational excellence.
- Identify and deliver continuous improvement initiatives, including technology enhancements and reductions in manual processing.
- Oversee the setup of new schools, academic year rollovers, holidays, closures and service changes, ensuring minimal disruption to service.
- Ensure all menus, school data and service information are accurate, up to date and aligned with operational requirements.
- Oversee the preparation and distribution of accurate production sheets, ensuring correct alignment with production and logistics teams.
- Coordinate closely with Operations, Production, Logistics, Quality and IT teams to ensure seamless endâtoâend service delivery.
- Ensure strong governance, controls and data integrity across all administration activities.
- Monitor and mitigate operational risks within the administration function and ensure compliance with internal policies and data protection requirements.
- An experienced administration or office management leader with proven accountability for administration and customer service functions.
- Strong people leader with experience managing, developing and performanceâmanaging teams in fastâpaced operational environments.
- Highly organised, detailâoriented and disciplined, with a strong focus on accuracy, governance and execution excellence.
- Customerâfocused, with a clear understanding of service delivery in education, food, logistics or operational settings.
- Confident change leader, capable of embedding new processes, systems and ways of working effectively.
- Strong systems and process management capability, with experience overseeing order processing platforms, customerâfacing apps or administration systems.
- Comfortable working crossâfunctionally with Operations, Production, Logistics, Quality and IT teams.
- Decisive, resilient and calm under pressure, with the ability to manage multiple priorities and deadlines simultaneously.
- Commercially aware, with a practical understanding of how administration accuracy supports operational and financial performance.
- Discounts on brands across the Island of Ireland (restaurants, high street stores, hotels, day out venues, gyms, golf courses and many more).
- Flexible working to support workâlife balance.
- Free parking at the office.
- Career Pathways to support career progression and/or skills development.
- Learning & development programmes available for personal and professional development & growth.
- Access to wellness programmes to promote mental health and wellbeing of our colleagues.
- Employee Assistance Programme to guide and support our employees.
- Exciting appreciation days.
Glanmore Foods is part of the Compass Group, located in Blanchardstown, Dublin. At Compass Ireland, our people are our business. When you join the Compass Group you will be joining a supportive network of incredible individuals, each united by their passion for going the extra mile for the organisations we partner with. We are building a team who care about providing a great customer experience and want to grow and develop as we do. We are dedicated to investing in every colleague joining us and pride ourselves on being an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all our colleagues.
Administration Manager in London employer: Compass Group UK
Contact Detail:
Compass Group UK Recruiting Team
StudySmarter Expert Advice đ€«
We think this is how you could land Administration Manager in London
âšTip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
âšTip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
âšTip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when itâs time to shine in front of the hiring team.
âšTip Number 4
Donât forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Administration Manager in London
Some tips for your application đ«Ą
Tailor Your CV: Make sure your CV is tailored to the Administration Manager role. Highlight your experience in managing teams and improving processes, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Leadership Skills: In your application, donât forget to showcase your leadership skills. Talk about how you've developed teams and driven performance in previous roles. We love seeing examples of how youâve made a positive impact!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in an administrative role!
Apply Through Our Website: Finally, make sure to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. We canât wait to hear from you!
How to prepare for a job interview at Compass Group UK
âšKnow Your Administration Inside Out
Before the interview, make sure you understand the key responsibilities of the Administration Manager role. Familiarise yourself with the specific systems and processes mentioned in the job description, like the Parent App and order processing platforms. This will show that you're not just interested in the position but also prepared to take ownership of the administration function.
âšShowcase Your Leadership Skills
As a potential leader, be ready to discuss your experience in managing and developing teams. Prepare examples of how you've set clear expectations and fostered a culture of accountability. Highlight any coaching or mentoring experiences that demonstrate your ability to build capability within your team.
âšEmphasise Customer Service Excellence
Since customer service is a critical part of this role, think of specific instances where you've successfully embedded best-in-class customer service practices. Be prepared to discuss how you would ensure high adoption and accuracy in customer-facing apps and communication channels.
âšPrepare for Change Management Questions
Given the emphasis on continuous improvement and change leadership, anticipate questions about how you've managed transitions in previous roles. Have examples ready that illustrate your ability to implement new processes and systems effectively while maintaining operational excellence.
