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- Tasks: Lead food and beverage operations at Leicester Tigers, ensuring world-class hospitality experiences.
- Company: Join Levy, a leading global hospitality partner with a passion for unforgettable guest moments.
- Benefits: Enjoy a competitive salary, healthcare, 23 days' leave, and exciting perks.
- Why this job: Make an impact in a high-profile role at one of the world's most iconic rugby clubs.
- Qualifications: Proven experience in large-scale hospitality and strong leadership skills required.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 48000 - 72000 £ per year.
This is a high-profile leadership opportunity to lead Levy’s food and beverage operations at Leicester Tigers, one of the most iconic and respected rugby clubs in world sport.
As General Manager, you will have full accountability for delivering a world-class hospitality and matchday food and beverage experience across the stadium, conferences and events, and premium hospitality spaces. Working in close partnership with Leicester Tigers, you will play a pivotal role in enhancing the club’s reputation for excellence on and off the pitch.
This role requires a senior hospitality professional with proven experience in large-scale, high-volume stadium or major event environments. You will bring strong commercial acumen, inspirational leadership, and a genuine passion for food, service, and guest experience.
You will lead the catering strategy, oversee transformation and innovation across all food and beverage outlets, and ensure operational excellence, financial performance, and exceptional guest satisfaction at every touchpoint.
General Manager - The Role
- Strategy & Partnership: Work in partnership with Leicester Tigers and Levy leadership to define and deliver the food and beverage strategy. Translate strategic objectives into clear operational and commercial plans with measurable outcomes. Identify market trends, guest insights, and competitor activity to drive innovation and differentiation. Support and deliver capital investment, refurbishment, and concept development across the stadium estate.
- Operational Excellence: Take full ownership of all day-to-day food and beverage operations, including matchdays, non-matchday events, and conferences. Oversee a diverse portfolio of offers, including retail concessions, bars, premium hospitality, and bespoke event catering. Drive continuous improvement in quality, consistency, service standards, and guest experience. Ensure Levy and Leicester Tigers brand standards are consistently delivered across all outlets. Maintain full compliance with health & safety, food safety, and legal requirements. Manage supplier and contractor relationships to ensure value, quality, and cost efficiency.
- People & Culture: Lead, inspire, and develop a large team of permanent and casual colleagues. Create a high-performance, guest-focused culture aligned with Levy and Leicester Tigers values. Oversee workforce planning, recruitment, training, and deployment to meet fluctuating event demands. Embed performance management, talent development, and succession planning frameworks. Champion engagement, wellbeing, recognition, and inclusion, ensuring full HR and legal compliance.
- Commercial & Financial Performance: Hold full P&L accountability for all food and beverage operations at Leicester Tigers. Deliver robust budgeting, forecasting, and financial control in partnership with finance teams. Analyse trading performance, guest feedback, and financial data to identify growth opportunities. Work with Levy’s culinary, commercial, and marketing teams to drive product development and increase spend per head. Maintain strong cost controls while delivering exceptional quality and service.
What we’re looking for:
- Proven background in stadiums, arenas, major sporting venues, or large live-event environments.
- Strong commercial and financial acumen with demonstrable P&L accountability.
- Experienced in leading large, diverse teams, including both permanent and casual workforces.
- Track record of delivering change, transformation, and continuous improvement initiatives.
- Confident stakeholder manager with experience working in partnership with high-profile clients.
- Excellent communication and influencing skills at all levels.
- Passionate about food, hospitality, and delivering memorable guest experiences.
- Highly organised, adaptable, and comfortable managing competing priorities in a fast-paced environment.
- Resilient, solutions-focused, and calm under pressure.
- Flexible to work evenings, weekends, and matchdays in line with the sporting calendar.
What you’ll get in return:
- Competitive salary with bonus and full company benefits.
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: 2 days additional leave after returning from maternity leave, Day off for your baby's first birthday, Enhanced family leave.
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
- Financial wellbeing: Pension scheme, Life Assurance, Preferred rates on salary finance products.
- Development opportunities: Professional subscriptions, Ongoing training and structured career pathways.
- Meals on duty included.
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusivity.
General Manager in Leicester employer: Compass Group UK
Contact Detail:
Compass Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Leicester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace General Manager in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the General Manager role. Highlight your experience in large-scale hospitality environments and how it aligns with our mission at Levy. We want to see how you can elevate experiences!
Showcase Your Leadership Skills: As a General Manager, you'll be leading a diverse team. Use your application to demonstrate your inspirational leadership style and any successful initiatives you've implemented in previous roles. We love seeing passion for people and culture!
Highlight Financial Acumen: Since this role involves P&L accountability, make sure to include examples of your financial management skills. Talk about budgeting, forecasting, and how you've driven commercial success in past positions. Numbers matter to us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our passionate team!
How to prepare for a job interview at Compass Group UK
✨Know Your Stuff
Before the interview, dive deep into Levy's food and beverage operations at Leicester Tigers. Familiarise yourself with their current offerings, recent events, and any innovations they've introduced. This will not only show your genuine interest but also help you discuss how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a large team. Prepare examples of how you've successfully managed diverse teams in high-pressure environments. Highlight your ability to inspire and develop staff, as well as how you've fostered a guest-focused culture in previous roles.
✨Demonstrate Commercial Acumen
Be ready to discuss your experience with P&L accountability and financial performance. Bring specific examples of how you've driven revenue growth or improved cost efficiency in past roles. This will reassure them that you can handle the financial responsibilities of the position.
✨Engage with Questions
Prepare thoughtful questions about Levy's future plans, challenges they face, and how they measure success in their food and beverage operations. This shows you're not just interested in the role but are also thinking strategically about how you can contribute to their vision.
