Conference & Events Sales Executive in Leeds

Location: Royal Armouries, Leeds (on-site)

Salary: £27,850.79 per annum

Contract: Full Time, 40 hours, Permanent

Shifts: Monday - Friday, 9:00am - 5:00pm

We are seeking a proactive and driven Conference & Events Sales Executive to join our dynamic sales team at the Royal Armouries in Leeds. In this role, you will be central to maximising revenue, delivering outstanding customer service, and ensuring seamless event management from enquiry through to handover.

The Royal Armouries & New Dock Hall is Leeds’ largest dedicated conference, events, and exhibition venue, hosting over 380 national and international events each year for up to 2,500 delegates.

What can we offer you:

• A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged.
• 20 days annual leave (Excluding bank holidays and national holiday days)
• Free staff meals whilst at work.
• Access to Compass Group company perks & benefits.
• Perks for Works discounts and promotions
• Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks.
• On-site F&B discounts.
• No shortage of delicious food

Key Responsibilities:

• Manage and convert a wide range of conference and event enquiries, driving revenue and achieving sales targets.
• Respond promptly and professionally to all incoming enquiries via phone, email, and other channels within agreed timeframes.
• Deliver engaging and professional show rounds, showcasing the venue’s facilities to maximise booking opportunities.
• Create accurate, high-quality proposals tailored to client needs, presenting the best options from the outset.
• Proactively follow up enquiries to maximise conversion and secure confirmed bookings.
• Identify and develop new business opportunities through proactive outreach, including past clients, lapsed accounts, and declined enquiries.
• Build and maintain strong relationships with clients, agents, and internal teams to encourage repeat business and long-term partnerships.
• Upsell products and services in line with customer requirements to enhance revenue.
• Issue contracts and ensure all confirmed booking details are accurately transferred to the Event Planning team.
• Collaborate closely with event planners to ensure a seamless transition from sale to event delivery.
• Maintain accurate records, reports, and systems in line with company standards and compliance requirements.
• Support sales and marketing initiatives, contributing to campaigns and achieving set targets.
• Deliver exceptional customer service at all stages to promote client satisfaction and repeat business.

The Ideal Candidate:

• Minimum 2 years’ experience in an enquiry handling sales role, preferably within a high-profile Conference & Events venue, with a proven track record of achieving sales targets.
• Previous experience of a diary management system.
• Strong commercial awareness, with the ability to understand the link between sales performance and profitability.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple tasks effectively.
• Confident in selling products and packages to meet customer needs.
• Enthusiastic, self-motivated, and confident in approach.
• Ability to build relationships and interact with a wide range of people.
• High level of attention to detail.
• Previous experience within the hospitality sector.
• Experience using Delphi/Salesforce booking system is advantageous, but not essential.

About Us:

Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York. Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.