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- Tasks: Provide exceptional service to patients by managing their dining needs and ensuring a welcoming environment.
- Company: Join Medirest, a leading healthcare catering company dedicated to patient care.
- Benefits: Gain valuable experience in healthcare, with training and support for your career growth.
- Other info: Be part of a diverse team that values your unique talents and promotes inclusivity.
- Why this job: Make a real difference in patients' lives while working in a dynamic hospital setting.
- Qualifications: Passion for customer service and willingness to learn; no prior experience required.
The predicted salary is between 20000 - 25000 £ per year.
If your skills, experience, and qualifications match those in this job overview, do not delay your application. Are you looking for a new challenge? Do you have a passion for customer service? Would you like to contribute to the greater good of the healthcare field? If so, then we would love to hear from you!
A new opportunity has arisen for a Ward Hostess/Host to join the Medirest Family. We are looking for new members to join our highly dedicated Patient Dining team, who deliver outstanding catering services.
As a Ward Hostess/Host you would provide a warm and welcoming environment for patients. Every day is different and by facilitating patients' nutrition and hydration needs, you can make a real difference!
Key responsibilities:- Provide menus, take orders from patients and support with all dietary and allergen queries.
- Prepare and deliver all refreshments and meals for breakfast, lunch and dinner service.
- Clear down ward areas and wash up dirty dishes ensuring that the kitchen is fully prepared for next service.
- Liaise with ward staff to ensure patients' needs are met in a timely manner.
- Offer great customer service by always putting the patient first.
- Have awareness of food & hygiene standards.
- Be passionate about patient care, with the ability to communicate effectively with patients, visitors and healthcare staff.
- Be able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
- Be confident working in a hospital environment and aware at times you will come in contact with patients that are particularly unwell or showing signs of distress.
- Take pride in what you do and have a willingness to learn and go the extra mile for our patients.
This position is subject to a Disclosure & Barring Service check; costs met by the employer.
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Hotel Host employer: Compass Group UK
Contact Detail:
Compass Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Host
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the healthcare sector. A personal recommendation can go a long way in landing that Ward Host position.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making patients feel welcome, think of scenarios where you can showcase your ability to handle queries and provide excellent service. Role-play with a friend if you need to!
✨Tip Number 3
Be ready for the interview! Research common questions for hospitality roles and prepare your answers. Show them your passion for patient care and how you can contribute to their team. Confidence is key!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining the Medirest Family and makes it easier for us to find you among the crowd.
We think you need these skills to ace Hotel Host
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share any experiences where you’ve gone the extra mile for someone, especially in a healthcare setting. We want to see that you genuinely care about making a difference.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Ward Host/Hostess. Use keywords from the job description to show us you understand what we’re looking for. It’s all about making that connection!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively, so show us you can do just that!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen to join the Medirest Family!
How to prepare for a job interview at Compass Group UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Ward Host/Hostess. Familiarise yourself with patient care principles, food hygiene standards, and the importance of nutrition in a healthcare setting. This knowledge will help you answer questions confidently and show your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Whether it's dealing with difficult customers or going the extra mile to help someone, these stories will demonstrate your ability to put patients first and handle pressure effectively.
✨Practice Communication
As a Ward Host/Hostess, you'll need to communicate clearly with patients and staff. Practice speaking clearly and empathetically about dietary needs or any concerns patients might have. Role-playing with a friend can help you feel more comfortable and articulate during the actual interview.
✨Emphasise Teamwork and Flexibility
Be ready to discuss how you work well in a team and adapt to changing situations. Share examples of times when you’ve collaborated with others or adjusted your approach to meet the needs of a busy environment. This will show that you're not just a great individual worker but also a valuable team player.