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- Tasks: Provide excellent customer service and support patients' dining needs in a hospital environment.
- Company: Join the Medirest Family, part of Compass Group UK&I, dedicated to healthcare services.
- Benefits: Immediate start, training provided, and a chance to make a real difference in patient care.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be a vital part of a team that enhances patient experiences every day.
- Qualifications: Passion for customer service and willingness to learn; no prior experience needed.
The predicted salary is between 20000 - 25000 £ per year.
If your skills, experience, and qualifications match those in this job overview, do not delay your application. Are you looking for a new challenge? Do you have a passion for customer service? Would you like to contribute to the greater good of the healthcare field? If so, then we would love to hear from you!
A new opportunity has arisen for a Ward Hostess/Host to join the Medirest Family. We are looking for new members to join our highly dedicated Patient Dining team, who deliver outstanding catering services.
As a Ward Hostess/Host you would provide a warm and welcoming environment for patients. Every day is different and by facilitating patients' nutrition and hydration needs, you can make a real difference!
Key responsibilities:- Provide menus, take orders from patients and support with all dietary and allergen queries.
- Prepare and deliver all refreshments and meals for breakfast, lunch and dinner service.
- Clear down ward areas and wash up dirty dishes ensuring that the kitchen is fully prepared for next service.
- Liaise with ward staff to ensure patients' needs are met in a timely manner.
- Offer great customer service by always putting the patient first.
- Have awareness of food & hygiene standards.
- Be passionate about patient care, with the ability to communicate effectively with patients, visitors and healthcare staff.
- Be able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
- Be confident working in a hospital environment and aware at times you will come in contact with patients that are particularly unwell or showing signs of distress.
It doesn't matter if you've never worked as a Ward Host / Hostess before. What does matter to us the most, is taking pride in what you do and a willingness to learn and go the extra mile for our patients.
This position is subject to a Disclosure & Barring Service check; costs met by the employer.
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Host - Immediate Start employer: Compass Group UK
Contact Detail:
Compass Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host - Immediate Start
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Medirest and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a warm and welcoming environment for patients, think of examples from your past experiences where you've gone the extra mile for someone. Be ready to share these during your chat!
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Make sure you look presentable and professional for your interview. It shows respect for the role and the people you'll be working with.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Host - Immediate Start
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share any relevant experiences where you’ve gone the extra mile for someone, especially in a healthcare setting. We want to see that you genuinely care about making a difference.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your awareness of food and hygiene standards, and any experience you have working under pressure. This shows us that you understand what it takes to be a Ward Host/Hostess.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Compass Group UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Ward Host/Hostess. Familiarise yourself with patient care basics, food hygiene standards, and how to handle dietary queries. This knowledge will show your passion for the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went the extra mile for someone or handled a difficult situation. This will demonstrate your commitment to putting patients first, which is key for this role.
✨Practice Communication
As a Ward Host/Hostess, you'll need to communicate effectively with patients and healthcare staff. Practice speaking clearly and empathetically. You might even want to role-play common scenarios with a friend to get comfortable with the types of interactions you might have.
✨Be Ready for Pressure
Working in a hospital can be intense, so think of ways to showcase your ability to work under pressure. Prepare to discuss how you manage stress and stay organised during busy times. Highlighting your flexibility and teamwork skills will also impress the interviewers.