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- Tasks: Lead matchday hospitality and coordinate exciting non-matchday events.
- Company: Join Charlton Athletic, a historic club dedicated to community and unforgettable experiences.
- Benefits: Enjoy a vibrant work environment with opportunities for creativity and growth.
- Why this job: Be part of a passionate team delivering exceptional experiences for fans and guests.
- Qualifications: Experience in hospitality or events management is essential; sports environment experience is a bonus.
- Other info: Flexibility required for evenings, weekends, and matchdays.
The predicted salary is between 36000 - 60000 £ per year.
Charlton Athletic Football Club is a historic and community-focused club competing in the Championship Football League. Ch&co are the in house caterers based at The Valley, we pride ourselves on delivering unforgettable matchday experiences and exceptional events that reflect the spirit of our club and it\’s supporters. We are seeking a dynamic, driven, and experienced Hospitality and Events Manager to lead our hospitality offering and manage a diverse range of non-matchday events.
Key Responsibilities:
- Lead and manage all aspects of matchday hospitality across lounges, executive boxes, and premium areas.
- Plan, coordinate, and deliver a variety of non-matchday events, including conferences, private functions, corporate bookings, and community events.
- Work closely with the culinary and operational teams to ensure exceptional service delivery and guest experience.
- Develop and maintain relationships with corporate clients, sponsors, and VIP guests.
- Drive revenue growth through creative packages, seasonal offers, and upselling opportunities.
- Ensure compliance with all health and safety, licensing, and operational standards.
- Manage hospitality budgets, forecast sales, and report on performance against KPIs.
- Recruit, train, and lead event staff and matchday hospitality teams.
What We’re Looking For:
- Proven experience in a hospitality or events management role (experience in a sporting or stadium environment is highly desirable).
- Exceptional leadership, communication, and organisational skills.
- Strong customer service ethos and a passion for delivering premium guest experiences.
- Commercial awareness with a flair for event sales and planning.
- Ability to work flexibly, including evenings, weekends, and matchdays.
- Familiarity with event management software and hospitality systems is a plus.
Hospitality and Events Manager Charlton employer: Compass Group UK
Contact Detail:
Compass Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality and Events Manager Charlton
✨Tip Number 1
Network with professionals in the hospitality and events industry, especially those who have experience in sports or stadium environments. Attend local events or join relevant online groups to connect with potential colleagues and learn about the latest trends in event management.
✨Tip Number 2
Familiarise yourself with Charlton Athletic Football Club's history and community initiatives. Understanding the club's values and how they engage with their supporters will help you tailor your approach and demonstrate your passion for the role during interviews.
✨Tip Number 3
Showcase your leadership skills by volunteering to lead projects or teams in your current role. This will not only enhance your experience but also provide concrete examples to discuss during interviews about how you've successfully managed teams and events.
✨Tip Number 4
Research the latest event management software and hospitality systems that are commonly used in the industry. Being knowledgeable about these tools can give you an edge and show your commitment to staying updated with industry standards.
We think you need these skills to ace Hospitality and Events Manager Charlton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and events management. Focus on roles where you've led teams, managed budgets, or organised events, especially in a sporting or stadium environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the unique atmosphere at Charlton Athletic Football Club. Mention specific experiences that demonstrate your ability to deliver exceptional guest experiences.
Highlight Leadership Skills: In your application, emphasise your leadership and communication skills. Provide examples of how you've successfully managed teams and coordinated events, ensuring that you convey your ability to inspire and motivate others.
Showcase Commercial Awareness: Demonstrate your commercial awareness by discussing any creative packages or upselling strategies you've implemented in previous roles. This will show your potential employer that you understand how to drive revenue growth in hospitality.
How to prepare for a job interview at Compass Group UK
✨Showcase Your Experience
Be prepared to discuss your previous roles in hospitality and events management, especially if you have experience in a sporting or stadium environment. Highlight specific examples of successful events you've managed and how they contributed to guest satisfaction.
✨Demonstrate Leadership Skills
Since the role requires strong leadership, think of instances where you've led a team effectively. Share how you motivated your team during busy events and ensured exceptional service delivery, as this will resonate well with the interviewers.
✨Emphasise Customer Service
A passion for delivering premium guest experiences is crucial. Prepare to discuss how you've gone above and beyond for clients in the past, and be ready to share ideas on how to enhance the hospitality offering at Charlton Athletic Football Club.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to hospitality and events management. Be ready to discuss how you've managed budgets, forecasted sales, and driven revenue growth through creative packages in your previous roles.