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- Tasks: Deliver exceptional customer service and support catering operations at iconic London venues.
- Company: Join a dynamic team at Compass Group UK&I, known for its inclusive culture.
- Benefits: Enjoy free meals, a pension scheme, and career growth opportunities.
- Why this job: Be part of a vibrant team and create memorable experiences for visitors.
- Qualifications: Passion for service, great communication skills, and ability to work under pressure.
- Other info: Flexible zero-hour contract with varied shifts across multiple venues.
We are on the lookout for enthusiastic Front of House Staff to join our fantastic, busy catering team at our London venues on a flexible, casual basis. As a member of the front of house team, you will be part of a hard-working, friendly group who all have the same goal - to deliver exceptional customer service to our visitors.
Venues:
- The Design Museum (W8 6AG)
- IWM London (SE1 6HZ)
- HMS Belfast (SE1 2JH)
- Churchill War Rooms (SW1A 2AQ)
Our venues are key visitor attractions in the heart of London and regularly host events where the spaces transform to meet the client needs. We also have a regular catering offering at the venues that range from restaurants to cafes with a variety of food offerings.
Responsibilities:
Successful Front of House Staff are responsible for a variety of tasks, including basic food production & preparation, customer service, and supporting the overall catering operations while ensuring compliance with all Health and Food Safety regulations. Supporting the delivery of the excellent front of house operation standards onsite is expected whereby you will be welcoming guests, serving food & drinks, operating the till system, serving coffees and cocktails, and supporting with evening events.
Shifts:
Shifts will vary between Monday to Sunday. Due to the nature of the business, successful candidates should be flexible and able to work evenings and weekends. This is a casual zero-hours role, so hours will vary depending on the needs of the business, on a weekly basis.
The Ideal Candidate:
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
- Take initiative and make decisions that are right for our customers
- Be an excellent team player with great communication skills
- Have a desire to succeed in your role
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
- Have a safety-first mindset
- Ideally will have experience working as a Barista and with cocktails due to the type of events hosted at the venue.
Benefits:
In return, you’ll have the opportunity to grow with a company that invests in its people, celebrates individuality, and rewards employees who go the extra mile. We ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Free meals
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK’s leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Front of House Staff - London Venues employer: Compass Group UK
Contact Detail:
Compass Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Staff - London Venues
✨Tip Number 1
Get to know the venues! Familiarise yourself with The Design Museum, IWM London, HMS Belfast, and Churchill War Rooms. This way, when you chat with the hiring team, you can show off your knowledge and enthusiasm for working in these iconic spots.
✨Tip Number 2
Practice your customer service skills! Think about how you would greet guests and handle different situations. Role-playing with friends or family can help you feel more confident when it comes to delivering that exceptional service we all strive for.
✨Tip Number 3
Be flexible and ready to adapt! Since this is a zero-hour contract, showing that you're willing to work evenings and weekends will make you stand out. Let them know you're ready to jump in wherever needed to support the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities and updates about our venues, making it easier for you to stay in the loop.
We think you need these skills to ace Front of House Staff - London Venues
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to bring a smile to our guests' faces.
Tailor Your Application: Make sure to customise your application to highlight relevant experience, especially if you've worked in hospitality or have barista skills. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. No need for fluff – just show us what you’ve got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Compass Group UK
✨Know the Venues
Familiarise yourself with the four venues where you'll be working. Each has its own vibe and offerings, so knowing a bit about them can help you stand out. Mentioning specific events or features during your interview shows genuine interest and preparation.
✨Showcase Your Customer Service Skills
As Front of House Staff, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your passion for delivering outstanding service, which is exactly what they’re looking for.
✨Be Ready for Flexibility
Since this role requires weekend and evening work, be prepared to discuss your availability openly. Highlight your flexibility and willingness to adapt to the needs of the business, as this is crucial for a zero-hour contract position.
✨Brush Up on Barista Skills
If you have experience as a Barista or with cocktails, make sure to mention it! If not, consider doing a bit of research or practice beforehand. Being able to talk confidently about these skills can give you an edge, especially since the role involves serving drinks at events.
