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- Tasks: Deliver exceptional customer service and support catering operations at iconic London venues.
- Company: Join a dynamic team at Compass Group UK&I, known for its inclusive culture.
- Benefits: Enjoy free meals, a pension scheme, and career growth opportunities.
- Why this job: Be part of a friendly team while working in exciting cultural locations.
- Qualifications: Passion for service, teamwork, and reliability; barista experience is a plus.
- Other info: Flexible zero-hour contract with varied shifts, perfect for students.
Job Title: Front of House Staff
Location: London (across 4 venues in the city)
Salary: £13.85 per hour
Contract: Zero-hour contract, working across venues that have a 7 day a week operation. Weekend and evening work is required
We\’re on the lookout for enthusiastic Front of House Staff to join our fantastic, busy catering team at our London venues on a flexible, casual basis. As a member of the front of house team, you will be part of a hard-working, friendly group who all have the same goal – to deliver exceptional customer service to our visitors.
The 4 London Venues that you will be able to work at are:
- The Design Museum (W8 6AG)
- IWM London (SE1 6HZ)
- HMS Belfast (SE1 2JH)
- Churchill War Rooms (SW1A 2AQ)
Our venues are key visitor attractions in the heart of London and regularly host events where the spaces transform to meet the client needs. We also have a regular catering offering at the venues that range from restaurants to cafes with a variety of food offerings.
Successful Front of House Staff are responsible for a variety of tasks, including basic food production & preparation, customer service, and supporting the overall catering operations while ensuring compliance with all Health and Food Safety regulations. Supporting the delivery of the excellent front of house operation standards onsite is expected whereby you will be welcoming guests, serving food & drinks, operating the till system, serving coffees and cocktails and supporting with evening events are also expected.
In return, you’ll have the opportunity to grow with a company that invests in its people, celebrates individuality, and rewards employees who go the extra mile.
Apply today to join our team!
Shifts:
Shifts will vary between Monday to Sunday. Due to the nature of the business, successful candidates should be flexible and able to work evenings and weekends. This is a casual zero-hours role, so hours will vary depending on the needs of the business, on a weekly basis.
The Ideal Candidate:
Our ideal Front of House Staff will:
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
- Take initiative and make decisions that are right for our customers
- Be an excellent team player with great communication skills
- Have a desire to succeed in your role
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
- Have a safety-first mindset
- Ideally will have experience working as a Barista and with cocktails due to the type of events hosted at the venue.
About Us:
We ensure you\’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Free meals
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK\’s leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: compass/TP/3133842/203186
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
Front of House Staff - London Venues employer: Compass Group UK
Contact Detail:
Compass Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Staff - London Venues
✨Tip Number 1
Get to know the venues! Familiarise yourself with The Design Museum, IWM London, HMS Belfast, and Churchill War Rooms. This way, when you chat with the hiring team, you can show off your knowledge and enthusiasm for the places you'll be working at.
✨Tip Number 2
Practice your customer service skills! Think about how you would greet a guest or handle a tricky situation. Role-playing with friends can help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Be flexible and show it! Since this is a zero-hour contract, let them know you're open to working evenings and weekends. Highlighting your availability can make you a more attractive candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and the company there!
We think you need these skills to ace Front of House Staff - London Venues
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to greet our guests with a smile.
Tailor Your Application: Make sure to customise your application to highlight relevant experience, especially if you've worked in hospitality or have barista skills. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way to ensure your application gets into our hands quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Compass Group UK
✨Know the Venues
Familiarise yourself with the four venues you'll be working at. Each has its own vibe and offerings, so knowing a bit about them can help you stand out. Mentioning specific events or features during your interview shows genuine interest and preparation.
✨Showcase Your Customer Service Skills
Since the role is all about delivering exceptional customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories to demonstrate your passion for service.
✨Flexibility is Key
This job requires weekend and evening work, so be prepared to discuss your availability. Highlight your flexibility and willingness to adapt to the needs of the business, as this will show you're a team player who can handle the dynamic nature of the role.
✨Safety First Mindset
Understanding health and food safety regulations is crucial in this role. Brush up on basic food safety practices and be ready to discuss how you would ensure compliance while working. This shows that you take the responsibilities seriously and are committed to maintaining high standards.
