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- Tasks: Join our team to train users on new tech and support digital solutions in Facilities Management.
- Company: Compass Group is a dynamic organization focused on innovative technology implementations.
- Benefits: Enjoy a competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Be part of a forward-thinking team that values problem-solving and user training in a fast-paced setting.
- Qualifications: Strong tech skills, excellent communication, and a customer-focused mindset are essential.
- Other info: This role involves travel across the UK and may require occasional after-hours work.
The predicted salary is between 28800 - 43200 £ per year.
Digital Mobilisation and Training Officer (12-month FTC)
Salary: Competitive
Location: UK (on-site 3-4 days a week)
Position Type: Full-time
Company: Compass Group
Compass Group is seeking a Digital Mobilisation and Training Officer to join our dynamic FM team. This is an exciting opportunity for an individual with a strong technical FM background, exceptional problem-solving skills, and a passion for training users in new systems and technologies within Facilities Management. If you are ready to join a team delivering game-changing technology implementations, apply now and be part of our forward-thinking organisation.
More about the role:
Key Responsibilities:
- Collaborate with business stakeholders, Compass business areas, and IT teams to support the development, deployment, and training of digital solutions.
- Support the Implementation and Technology team in delivering the Digital Technology programme.
- Conduct site visits to assist contracts with systems, training, and software mobilisation support.
- Work closely with mobilisation teams for new business and implementations.
- Support solutions partners with mapping, data gathering, and deployment during software development and mobilisation.
- Document and assist in data collection to support operational processes and system development.
- Provide system administration and on-site software support as needed, ensuring efficient operations.
- Create training documentation, reports, and system analyses.
- Develop industry-focused solutions for equipment, site support, and training initiatives.
Who you are:
Our Digital Mobilisation and Training Officer will have:
Technical Skills:
- Strong proficiency in Windows operating systems.
- Experience with Microsoft Office Suite and other common software applications.
- Knowledge of networking principles and basic troubleshooting.
- Familiarity with helpdesk and ticketing systems.
Soft Skills:
- Excellent communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Ability to work independently and within a team.
- Customer-focused approach with a dedication to exceptional service.
- Experience in customer-facing roles is highly desirable.
- Proven ability to diagnose and resolve technical issues effectively.
Work Environment:
- Mobile role within the UK with frequent overnight stays.
- Occasional after-hours or weekend work may be required.
- Fast-paced environment requiring quick thinking and adaptability.
- Organised working practices with a mature and calm approach to all user situations.
- Ability to write clear procedures, including technical and user documentation.
- Interest in all aspects of the role and keeping abreast of technical advances.
- Ability to drive and flexibility to travel around sites.
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Digital Training And Delivery Manager employer: Compass Group UK
Contact Detail:
Compass Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Training And Delivery Manager
✨Tip Number 1
Familiarize yourself with the specific digital solutions and technologies used by Compass Group. Research their current systems and any recent updates to show your proactive interest during interviews.
✨Tip Number 2
Highlight your experience in training and supporting users on new technologies. Prepare examples of how you've successfully implemented training programs or supported teams in previous roles.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing for potential scenario-based questions. Think about past challenges you've faced in technical roles and how you resolved them effectively.
✨Tip Number 4
Network with current or former employees of Compass Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Digital Training And Delivery Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Digital Mobilisation and Training Officer position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your technical FM background and any experience you have in training users on new systems. Use specific examples that demonstrate your problem-solving skills and customer-focused approach.
Showcase Your Soft Skills: Since excellent communication and interpersonal abilities are crucial for this role, make sure to highlight these soft skills in your application. Provide examples of how you've successfully worked in a team or resolved customer issues.
Tailor Your Application: Customize your CV and cover letter to reflect the language and requirements mentioned in the job description. Use keywords from the posting to ensure your application stands out and aligns with what Compass Group is looking for.
How to prepare for a job interview at Compass Group UK
✨Showcase Your Technical Skills
Be prepared to discuss your proficiency in Windows operating systems and the Microsoft Office Suite. Highlight any experience you have with networking principles and troubleshooting, as these are crucial for the role.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've effectively diagnosed and resolved technical issues in previous roles. This will showcase your strong problem-solving skills, which are essential for the Digital Mobilisation and Training Officer position.
✨Emphasize Communication Skills
Since the role involves collaboration with various stakeholders, practice articulating your thoughts clearly. Share experiences where your communication and interpersonal skills made a difference in a project or training session.
✨Prepare for Customer-Focused Scenarios
Think of instances where you provided exceptional service in customer-facing roles. Be ready to discuss how you approached user training and support, demonstrating your dedication to a customer-focused approach.
