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For Companies At a Glance
- Tasks: Serve customers and ensure a seamless, personalised experience while maintaining high standards.
- Company: Join Compass Group UK&I, supporting military and government services with a focus on teamwork and individuality.
- Benefits: Enjoy flexible zero-hour contracts, career progression, and a supportive work environment.
- Why this job: Be part of a diverse team that values your unique talents and offers opportunities for growth.
- Qualifications: Passion for customer service, great communication skills, and the ability to work under pressure.
- Other info: Embrace a culture that celebrates diversity and empowers you to thrive in your role.
We're currently recruiting a dedicated Customer Services Assistant - Zero Hours to help ensure the smooth running of the operations in Defence on a permanent casual basis, contracted to 0 hours per week. As a Customer Services Assistant - Zero Hours, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Could you bring your spark to Defence? Here's what you need to know before applying:
- Serving customers, ensuring they receive an easy and seamless personalised experience
- Being knowledgeable about the food service and helping customers with natural service
- Representing Universities and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Food Handling and Hygiene standards
- Complying with Health and Safety regulations
Our ideal Barista will:
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
- Take initiative and make decisions that are right for our customers
- Be an excellent team player with great communication skills
- Have a desire to succeed in your role
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
- Have a safety-first mindset
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Contact Detail:
Compass Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the Defence sector and the specific services we provide. Understanding our operations will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. This will highlight your ability to maintain a positive brand image and deliver outstanding service under pressure.
✨Tip Number 3
Emphasise your teamwork and communication abilities. Since you'll be working closely with others, being able to articulate your experiences as a team player can set you apart from other candidates.
✨Tip Number 4
Demonstrate your reliability and timekeeping skills. Mention any previous roles where punctuality was crucial, as this aligns with our expectations for a Customer Services Assistant.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to work under pressure. Mention specific examples from your past experiences that demonstrate your skills and how you can contribute to the team.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or similar environments. Include details about your communication skills, teamwork, and any achievements that showcase your ability to deliver outstanding service.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Compass Group UK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding service during the interview. Share examples of how you've gone above and beyond for customers in the past, as this will demonstrate your commitment to providing a seamless experience.
✨Know the Company and Its Values
Research Compass Group UK&I and understand their mission and values, especially regarding diversity and inclusion. Being able to discuss how you align with their culture will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle pressure and make decisions on the spot. Think of scenarios where you had to think quickly or resolve a customer issue effectively, and be ready to share these experiences.
✨Demonstrate Teamwork and Communication Skills
As a Customer Services Assistant, you'll need to work well with others. Be prepared to discuss your experiences working in teams and how you communicate effectively with colleagues and customers alike. Highlight any specific instances where your teamwork made a positive impact.
