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- Tasks: Serve customers and ensure a seamless, personalised experience while maintaining high standards.
- Company: Join Compass Group UK&I, supporting military and government services with a focus on diversity and inclusion.
- Benefits: Enjoy career progression, recognition for your efforts, and a supportive work environment.
- Why this job: Be part of a team that values individuality and delivers outstanding service in a dynamic setting.
- Qualifications: Passion for customer service, great communication skills, and the ability to thrive under pressure.
- Other info: Work 32.5 hours per week in a role that celebrates your unique talents and contributions.
The predicted salary is between 24000 - 36000 £ per year.
Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 15 hours per week.
As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast‑paced environment. You\’ll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Please note: This role is contracted to 50.2 weeks per year
Could you bring your spark to Defence? Here’s what you need to know before applying:
Your key responsibilities will include:
- Preparing delicious, high‑quality food that delights our clients and customers
- Creating attractive food and counter displays
- Representing Defence and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our ideal Customer Services Assistant will:
- Have an enthusiastic can‑do attitude
- Display passion for delivering excellent customer service
- Be an excellent team player
- Arrive equipped with a desire to succeed in your role
- Thrive working under pressure
- Demonstrate outstanding timekeeping and reliability
- Have a safety‑first mind set
- Have experience within a similar catering‑related role, but this isn’t essential.
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Job Reference: com/1212/96009001/52722302/BU #Defence
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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Customer Service Assistant employer: Compass Group UK
Contact Detail:
Compass Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the specific services offered at Buckley Barracks. Understanding the environment and the clientele will help you tailor your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. This will help you articulate your experiences and showcase your ability to handle various customer interactions effectively.
✨Tip Number 3
Research Compass Group UK&I and their values, especially their commitment to diversity and employee development. Being able to discuss how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Compass Group UK&I on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service. Mention specific experiences where you delivered outstanding service or worked effectively in a team, as this will resonate with the company's values.
Highlight Relevant Skills: In your CV, emphasise skills such as communication, teamwork, and time management. Provide examples of how you've successfully handled pressure and maintained high standards in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Compass Group UK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this will demonstrate your commitment to providing a seamless experience.
✨Know the Company and Its Values
Research Compass Group UK&I and understand their mission and values, especially regarding diversity and inclusion. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Demonstrate Teamwork Skills
Prepare to discuss your experiences working in teams. Highlight situations where you collaborated effectively with others, as teamwork is crucial in a customer service role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Situational Questions
Anticipate questions that assess your ability to handle pressure and make decisions. Think of scenarios where you had to think on your feet or resolve conflicts, and be ready to explain how you managed those situations successfully.
