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- Tasks: Support efficient helpdesk service and manage maintenance activities across multiple contracts.
- Company: Join a diverse team at a leading Facilities Management company in Brighton.
- Benefits: Enjoy discounts on travel, groceries, cinema tickets, and wellness classes.
- Other info: Great career growth opportunities and a culture that celebrates diversity.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong admin skills, attention to detail, and a proactive attitude required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Location: Brighton
Contract: Multi-Contract Facilities Management
The Role
We are looking for an organized and proactive Administrator to support the delivery of an efficient, accurate helpdesk service across multiple contracts. This role is central to ensuring planned and reactive maintenance activities are logged, prioritised and progressed correctly, in line with contractual and SLA requirements. You will work closely with operational teams, contractors and clients to ensure high standards of service, strong communication and accurate administration at all times.
Key Responsibilities
- Helpdesk & Administration
- Accurately log, monitor and close helpdesk tickets in line with SLAs and internal procedures
- Handle calls professionally, capturing the correct information to ensure jobs are prioritised and allocated correctly
- Issue, update and close Planned Preventative Maintenance (PPM) jobs via the CAFM system
- Escalate outstanding or high-risk issues appropriately
- Coordination & Support
- Liaise with FM teams, site teams and subcontractors to schedule and progress works
- Request quotes, raise purchase orders, complete goods receipting (GRNs) and maintain PO logs
- Track variations, damage reports and associated costs using agreed schedules of rates
- Maintain accurate trackers and reports to support contract delivery
- Reporting & Compliance
- Generate CAFM and management reports for clients and internal stakeholders
- Support the Contract Manager with KPI and monthly performance reporting
- Promote a positive safety culture and ensure Health & Safety procedures are followed
About You
Essential
- Proven experience in an administrative or customer service role
- Strong organisational skills with the ability to prioritise in a busy environment
- Confident using Microsoft Office packages
- High attention to detail and accuracy
- A proactive, “can-do” attitude with a strong sense of ownership
- A team player who communicates effectively and professionally
Desirable
- Experience in a helpdesk or Facilities Management environment
- Familiarity with CAFM systems (Concept desirable but not essential)
- Ambition to develop skills and progress within the role
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Contract Administrator - Brighton in Cupar employer: Compass Group UK
Contact Detail:
Compass Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator - Brighton in Cupar
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Know their values, recent projects, and how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to landing that Contract Administrator role in Brighton!
We think you need these skills to ace Contract Administrator - Brighton in Cupar
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Administrator role. Highlight your administrative experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for us. Don’t forget to mention your proactive attitude and strong organisational skills – we love that!
Show Off Your Attention to Detail: In this role, accuracy is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so let that attention to detail shine through in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our awesome benefits package!
How to prepare for a job interview at Compass Group UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like logging helpdesk tickets and coordinating with teams. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised work and ensured accuracy in a busy environment.
✨Brush Up on Your Tech Skills
Get comfortable with Microsoft Office and any CAFM systems if you have experience. If you don’t, it’s worth doing a bit of research on how these systems work. Being tech-savvy can really set you apart during the interview.
✨Communicate Like a Pro
Effective communication is key in this role. Practice articulating your thoughts clearly and professionally. You might even want to prepare a few questions to ask them about their team dynamics or how they handle high-risk issues, showing that you’re proactive and engaged.