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For Companies At a Glance
- Tasks: Support efficient helpdesk service and manage maintenance activities across multiple contracts.
- Company: Join Compass, a leading company in facilities management with a focus on growth.
- Benefits: Enjoy competitive pay, contributory pension, healthcare perks, and exclusive discounts.
- Why this job: Be part of a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Strong admin skills, attention to detail, and a proactive attitude are essential.
- Other info: Great opportunities for career development and a culture that celebrates diversity.
The predicted salary is between 30000 - 42000 £ per year.
Benefits
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Unwind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Location: Brighton
Contract: Multi-Contract Facilities Management
The Role
We are looking for an organised and proactive Administrator to support the delivery of an efficient, accurate helpdesk service across multiple contracts. This role is central to ensuring planned and reactive maintenance activities are logged, prioritised and progressed correctly, in line with contractual and SLA requirements. You will work closely with operational teams, contractors and clients to ensure high standards of service, strong communication and accurate administration at all times.
Responsibilities
- Helpdesk & Administration
- Accurately log, monitor and close helpdesk tickets in line with SLAs and internal procedures
- Handle calls professionally, capturing the correct information to ensure jobs are prioritised and allocated correctly
- Issue, update and close Planned Preventative Maintenance (PPM) jobs via the CAFM system
- Escalate outstanding or high-risk issues appropriately
- Coordination & Support
- Liaise with FM teams, site teams and subcontractors to schedule and progress works
- Request quotes, raise purchase orders, complete goods receipting (GRNs) and maintain PO logs
- Track variations, damage reports and associated costs using agreed schedules of rates
- Maintain accurate trackers and reports to support contract delivery
- Reporting & Compliance
- Generate CAFM and management reports for clients and internal stakeholders
- Support the Contract Manager with KPI and monthly performance reporting
- Promote a positive safety culture and ensure Health & Safety procedures are followed
About You
Essential
- Proven experience in an administrative or customer service role
- Strong organisational skills with the ability to prioritise in a busy environment
- Confident using Microsoft Office packages
- High attention to detail and accuracy
- A proactive, “can-do” attitude with a strong sense of ownership
- A team player who communicates effectively and professionally
Desirable
- Experience in a helpdesk or Facilities Management environment
- Familiarity with CAFM systems (Concept desirable but not essential)
- Ambition to develop skills and progress within the role
About Us
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Contract Administrator - Brighton employer: Compass Group UK
Contact Detail:
Compass Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator - Brighton
✨Tip Number 1
Get to know the company! Research Compass and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to administration and customer service roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Contract Administrator - Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Administrator role. Highlight your administrative experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for us. Don’t forget to mention your proactive attitude and strong organisational skills – we love that!
Show Off Your Attention to Detail: In this role, accuracy is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so let that attention to detail shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Compass Group UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Contract Administrator role. Familiarise yourself with the responsibilities listed in the job description, especially around helpdesk administration and coordination. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured accuracy in your work, as these are key traits they’re looking for.
✨Brush Up on Your Tech Skills
Familiarity with Microsoft Office is essential, so make sure you're comfortable using Excel, Word, and any other relevant software. If you have experience with CAFM systems, even better! Be prepared to discuss how you've used technology to improve efficiency in previous roles.
✨Communicate Like a Pro
Effective communication is crucial in this role, so practice articulating your thoughts clearly and professionally. Think about how you can demonstrate your ability to liaise with teams and clients during the interview. A positive attitude and a 'can-do' mindset will also go a long way in making a great impression!
