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- Tasks: Lead daily cleaning operations and ensure high service standards at Goodenough College.
- Company: Join Compass, a leader in the hospitality sector with 6,000 venues across the UK.
- Benefits: Enjoy perks like a contributory pension, digital GP access, and exclusive travel discounts.
- Why this job: Shape service excellence in a vibrant college environment while growing your career.
- Qualifications: Experience in managing cleaning teams and strong communication skills are essential.
- Other info: Flexible hours, including occasional evenings/weekends, and opportunities for training.
The predicted salary is between 36000 - 60000 £ per year.
Cleaning Operations Manager – Goodenough College
Location: London (Goodenough College)
Sector: ESS / Government Services
Full-time | Permanent
Are you an experienced cleaning operations professional with a passion for delivering high standards and leading successful teams? We’re looking for a Cleaning Operations Manager to oversee and enhance the delivery of our cleaning services at the prestigious Goodenough College.
This is a fantastic opportunity to take a senior operational role within a unique and vibrant residential and hospitality environment, ensuring excellent service delivery across both the College and its hotel operations.
Key Responsibilities
As Cleaning Operations Manager, you will:
- Lead and manage daily cleaning operations across accommodation, hotel rooms, and public areas.
- Maintain high service standards aligned with contract requirements and client expectations.
- Create and oversee cleaning schedules and staff rotas, adapting to occupancy and events.
- Conduct regular site audits and inspections to drive continuous improvement.
- Manage supplies, inventory, and cleaning equipment with a focus on cost efficiency.
- Act as a senior representative in client meetings and service reviews.
- Support the General Manager with planning, innovation, and service development.
- Coordinate with external contractors as required to maintain service continuity.
People Leadership
- Assist with recruitment, onboarding, and performance management of cleaning staff.
- Ensure compliance with training and development plans for the team.
- Promote staff engagement and communication through briefings and initiatives.
- Monitor labour turnover and support a positive working culture.
Health & Safety
- Promote a strong health and safety culture, ensuring staff follow safe working practices.
- Ensure incidents are properly reported, investigated, and documented.
- Keep training records up to date and support regular safety briefings.
What We’re Looking For
Essential:
- Proven experience managing or supervising cleaning or housekeeping teams.
- Confident working with clients and supporting senior management.
- Strong understanding of cleaning processes, audits, and operational standards.
- Excellent interpersonal and communication skills.
- Proficient in scheduling tools and performance reporting.
- Commercially aware with experience in budget and KPI monitoring.
- Health & Safety knowledge including COSHH and hygiene legislation.
- Flexible availability, including occasional evenings/weekends.
Desirable:
- Relevant qualifications in cleaning or facilities management (e.g., BICSc, NVQ, IWFM).
- Experience in residential or hotel environments.
- First Aid and Fire Safety trained.
- Familiarity with CAFM systems and quality assurance frameworks.
Why Join Us?
- Be part of a respected organisation within a unique and historic college setting.
- Help shape service excellence in a high-profile environment.
- Access training and development opportunities to grow your career.
We ensure you\’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury\’s, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About Us
As part of Compass you\’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\’s biggest businesses.
Job Reference: com/2807/77173001/52752699/SU #Energy
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
Cleaning Operation Manager employer: Compass Group UK
Contact Detail:
Compass Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Operation Manager
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and operational processes used in residential and hotel environments. This knowledge will help you demonstrate your expertise during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Network with professionals in the cleaning and facilities management sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Cleaning Operations Manager role.
✨Tip Number 3
Prepare to discuss your experience with health and safety regulations, particularly COSHH and hygiene legislation. Being able to articulate how you've implemented these practices in previous roles will set you apart from other candidates.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight any initiatives you've led that improved staff engagement or service delivery, as this aligns perfectly with the responsibilities of the role.
We think you need these skills to ace Cleaning Operation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing cleaning or housekeeping teams. Include specific examples of how you've maintained high service standards and led successful teams, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering high standards in cleaning operations. Mention your understanding of cleaning processes and your ability to adapt schedules based on occupancy and events, which is crucial for this position.
Highlight Relevant Experience: When detailing your work history, focus on roles where you managed cleaning operations or similar environments. Emphasise your experience with audits, compliance, and health and safety regulations, as these are essential for the Cleaning Operations Manager role.
Showcase Leadership Skills: Demonstrate your people leadership skills by providing examples of how you've recruited, trained, and developed staff in previous positions. Highlight any initiatives you've implemented to promote staff engagement and a positive working culture.
How to prepare for a job interview at Compass Group UK
✨Showcase Your Leadership Skills
As a Cleaning Operations Manager, you'll be leading teams. Be prepared to discuss your previous experiences in managing cleaning or housekeeping teams, highlighting how you motivated staff and ensured high service standards.
✨Demonstrate Your Knowledge of Health & Safety
Familiarise yourself with health and safety regulations relevant to the cleaning industry, such as COSHH. Be ready to explain how you've implemented safety practices in past roles and how you would promote a strong safety culture in this position.
✨Prepare for Client Interaction Scenarios
Since you'll act as a senior representative in client meetings, think of examples where you've successfully managed client relationships. Prepare to discuss how you handle feedback and ensure client satisfaction.
✨Understand the Importance of Cost Efficiency
Be ready to talk about your experience with budget management and cost efficiency in cleaning operations. Discuss any tools or methods you've used to monitor KPIs and manage supplies effectively.
