At a Glance
- Tasks: Lead social media for exciting hospitality brands and create engaging content.
- Company: Join the National Theatre and The Conduit, a leader in cultural experiences.
- Benefits: Enjoy a competitive salary, healthcare, 23 days' leave, and more perks.
- Other info: Be part of a diverse team dedicated to unforgettable guest experiences.
- Why this job: Make an impact in the vibrant world of hospitality and culture.
- Qualifications: 3+ years in social media management with strong content creation skills.
The predicted salary is between 33750 - 41250 £ per year.
Hospitality
Social Media Manager - National Theatre and The Conduit.
£45,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We're looking for...
We are looking for a creative, commercially minded Social Media Manager to lead and grow the social presence of a diverse portfolio of hospitality and cultural brands across National Theatre Food & Drink and The Conduit.
The role is based primarily at the National Theatre due to number of outlets.
This role is responsible for developing and executing social media strategies that drive brand awareness, community engagement, guest acquisition and revenue across a range of venues and experiences, including:
- Lasdun Restaurant
- The Understudy
- National Theatre Events
- Nettle
- Birchwood
The ideal candidate will combine strong content creation skills with strategic thinking, an understanding of hospitality marketing, and a passion for culture, food, drink and events.
We are Levy
We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.
Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Ex Ce L London we bring experiences to life with passion and precision.
Our mission is to succeed the right way.
From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.
We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
- Hospitality
- Social Media Manager - The Role
- Social Media Strategy & Planning
- Develop and execute social media strategies across Instagram, Facebook, Linked In, Tik Tok and emerging platforms.
- Create brand-specific content plans and social calendars for each venue and campaign.
- Align social activity with wider marketing, commercial and business objectives.
- Identify opportunities to increase reach, engagement, reservations, private events
- Content Creation
- Lead the creation of engaging, high-quality content including photography, video, Reels, Stories and short-form content.
- Capture content on location across multiple venues and events.
- Brief and manage external photographers, videographers and content creators where required.
- Ensure content maintains each brand's unique tone of voice and visual identity.
- Community Management
- Manage day-to-day social media activity across all accounts.
- Respond to comments, messages and customer enquiries in a timely manner.
- Build and nurture online communities, driving engagement and advocacy.
- Monitor conversations, trends and audience sentiment.
- Campaign Delivery
- Work closely with marketing teams to support launches, seasonal campaigns, events, menus and activations.
- Create and manage paid social campaigns alongside marketing stakeholders and agency partners where appropriate.
- Support influencer partnerships, creator collaborations and social competitions.
- Performance & Reporting
- Monitor and analyse performance across all channels.
- Produce regular reports with actionable insights and recommendations.
- Track key KPIs including engagement, follower growth, reach, website traffic, reservations and conversions.
- Continuously test, learn and optimise content performance.
- Brand & Industry Awareness
- Stay current with social media trends, platform updates and best practices.
- Identify innovative opportunities to keep our brands relevant and engaging.
- Champion social-first thinking across the business.
What we're looking for
Essential
- 3+ years' experience managing social media accounts for hospitality, lifestyle, food & drink, events or cultural brands.
- Strong content creation skills, particularly video-first content.
- Experience using Canva, Adobe Creative Suite, Cap Cut or similar tools.
- Excellent copywriting and storytelling abilities.
- Strong understanding of social media analytics and reporting.
- Experience managing multiple brands simultaneously.
- Highly organised with exceptional attention to detail.
Desirable
- Experience working with restaurants, bars or cultural venues.
- Experience running paid social campaigns.
- Experience with influencer marketing and creator partnerships.
- Photography and basic video editing skills.
- Understanding of CRM and digital marketing channels.
- What Success Looks Like
- Increased engagement and audience growth across all channels.
- Strong social support for venue launches, events and campaigns.
- Growth in reservations, ticket sales and customer acquisition driven by social media.
- Consistent, high-quality content output across all brands.
- A vibrant and engaged online community that reflects the personality of each venue.
- What you'll get in return
- Competitive salary with bonus and full company benefits
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways
- Meals on duty included
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences and shape the future of hospitality.
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts - up to 55% off cinema tickets
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts - Discounts with holiday companies such as TUI and Expedia
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodaphone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH's and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues.
Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.
We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.
We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Hospitality Social Media Manager | National Theatre in City of Westminster employer: Compass Group UK
Compass Group UK&I is an excellent employer, offering a dynamic work environment where culinary creativity and service excellence thrive. With a strong focus on employee growth, you will have access to training and development opportunities that empower you to advance your career in the catering industry. Located in a vibrant setting, our team-oriented culture fosters collaboration and ensures that every member feels valued and supported in delivering exceptional food experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Social Media Manager | National Theatre in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Compass Group UK. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Compass Group UK
Don't be shy about reaching out to Compass Group UK directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Social Media Manager | National Theatre in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Compass Group UK and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Compass Group UK
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
