At a Glance
- Tasks: Lead a vibrant retail and concessions operation at Cheltenham Racecourse.
- Company: Join The Jockey Club, a leader in the events industry.
- Benefits: Enjoy competitive pay, healthcare, discounts, and 23 days' leave plus bank holidays.
- Other info: Flexible hours, career growth opportunities, and a culture that celebrates diversity.
- Why this job: Make an impact in a fast-paced environment while delivering exceptional customer experiences.
- Qualifications: 3+ years in retail and beverage management, with strong leadership skills.
The predicted salary is between 35000 - 35000 € per year.
Full-Time / Permanent
£35000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We are seeking a passionate, driven Retail & Concessions Manager for Cheltenham Racecourse. The role will own the delivery of a diverse and effective, high volume retail food and beverage operation. A passion for detailed planning, marketing and execution of retail catering operations, with the necessary resourcing and controls in place to manage the Dept. budget and service quality targets.
The specific remit of this role covers:
- An estimated income of £12m through diverse food and beverage operations, predominantly focused on up to 16 racedays.
- Over 100 food, bars and beverage outlets across general admission areas.
- Maintain key relationships and schedules with some of the leading street food vendors, local suppliers and key business influencers.
Key Focus Areas
- Provide first class retail, bar, third party concessions operations across our business.
- Deliver business needs and performance expectations and standards.
- Encourage and establish a culture of innovation and consistency.
- Champion HSE within the unit and lead by example, ensuring compliance with all regulations and statutory and legal requirements, including in respect of health and safety matters.
- Manage business needs and performance expectations and standards.
- Support with retail budgeting, reporting and financial performance.
- Ensure delivery of financial targets and Key Performance Indicators within areas of responsibility.
- Set quality and operational standards and uphold the same.
- Establish excellent relationships with clients, contractors and other departments.
- Manage and develop relevant personnel, providing inspiration and leadership to deliver exceptional service.
- Review performance and optimise sales and profitability to ensure delivery of departmental financial targets.
- Demonstrate full alignment with the Levy and Jockey Club vision and values.
- Liaise with culinary and operational leads to implement continuous food product development and drive footfall.
- Liaison with 3rd party suppliers and contractors to underpin effective service delivery and product quality.
- Continually aware of the customer journey, pressure points and opportunities to observe, capture and act on client and customer feedback.
- Review wastage with the culinary team and cellar team, look at opportunities to control, educate and reduce to support overall GP% targets.
Person Specification
- Min 3 years' experience in retail and beverage environment essential.
- Experience in a multisite outlet, stadium or event catering environment essential.
- Personal circumstances must allow working flexible hours to align with stadia activity.
- Strong leadership qualities and excellent communicator.
- Strong organisation skills and commercial awareness.
- Standards and quality driven hands on management style.
- Effective team player, with a can-do attitude.
- Energetic and fast operator.
- Assertive, calm, works well under pressure.
- Motivated by a passion for quality and great service delivery.
Key Direct Reports
- All Bar, food, concessionaire managers.
Benefits:
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children).
- Aviva Digicare - Free annual healthcare check.
- Exclusive Benefits & Wellbeing site (Perks at Work).
- Entertainment discounts - up to 55% off cinema tickets.
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%).
- Travel discounts - Discounts with holiday companies such as TUI and Expedia.
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards.
- Meals on duty.
- Vodafone discounts.
- Pension scheme and Life Assurance.
- Employee Assistance Programme.
- 23 days + BH's and additional day off for your birthday.
- 2 days additional leave, following return from Maternity leave during first year back.
- Competitive and supportive family benefits.
- Day off for baby's first birthday.
- Holiday purchase scheme.
- On-going training & development and career pathways.
- Professional subscriptions paid.
- Financial wellbeing programme and preferred rates on salary finance products.
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Retail And Concessions Manager - The Jockey Club - Cheltenham (Cheltenham) employer: Compass Group UK
The Jockey Club offers an exceptional work environment for the Retail and Concessions Manager at Cheltenham Racecourse, where you will be part of a dynamic team dedicated to delivering outstanding service in a vibrant setting. With competitive pay, comprehensive benefits including healthcare, wellbeing support, and generous leave policies, the company prioritises employee growth through ongoing training and development opportunities. Join us to thrive in a culture that values diversity, innovation, and excellence, making every day at work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Retail And Concessions Manager - The Jockey Club - Cheltenham (Cheltenham)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who genuinely cares about the role and the organisation.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing passionate candidates who are eager to join our team at StudySmarter!
We think you need these skills to ace Retail And Concessions Manager - The Jockey Club - Cheltenham (Cheltenham)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Retail and Concessions Manager role. Highlight your experience in retail and beverage environments, especially if you've worked in multisite outlets or event catering. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for retail and catering, and explain why you're the perfect fit for our team at Cheltenham Racecourse. Don’t forget to mention any relevant achievements that demonstrate your leadership and organisational skills.
Showcase Your Achievements:When filling out your application, be sure to showcase your achievements in previous roles. Whether it’s hitting financial targets or improving customer satisfaction, we love to see how you’ve made a difference in your past positions!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to attach all your relevant documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Compass Group UK
✨Know Your Numbers
As a Retail and Concessions Manager, you'll be expected to manage a significant budget. Brush up on your financial acumen and be ready to discuss how you've successfully managed budgets in the past. Bring specific examples of how you’ve optimised sales and profitability.
✨Showcase Your Leadership Skills
This role requires strong leadership qualities. Prepare to share experiences where you've inspired and led a team to deliver exceptional service. Think about challenges you've faced and how you motivated your team to overcome them.
✨Understand the Customer Journey
Familiarise yourself with the customer experience in retail food and beverage operations. Be prepared to discuss how you would enhance the customer journey at Cheltenham Racecourse, including managing queue times and leveraging technology.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential pressure points in a high-volume environment and how you would address them. Show that you can remain calm and assertive under pressure.
