I.T Service Operations Manager in Brighton

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Company Vehicle for Travel between sites
• Company Phone
• Training Opportunities
• Contributory pension scheme
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Receive cash rewards every time you spend and use them on a wide range of brands
• You can share all discounts and offers with your friends and families

To enhance the customer experience and reputation of PPP by effectively managing the Hard Services Team, equipment, resources and third-party suppliers ensuring the FM operation is in accordance with the client service level agreement and company standards & procedures.

To promote a safety culture and ensure the Hard Services Team & subcontractors are aware of and operate in accordance with company and client Health, Safety & Environmental procedures at all times.

To ensure the delivery and quality of the Hard Services operation is in accordance with the client service level agreement, company procedures & external accreditation.

To be responsible for the delivery of the Hard Services labour, equipment & resources budget for the contract in line with or exceeding company targets.

To deputise for the Contract Manager as required.

To ensure the Compass Service Framework policies, procedures and controlled documents are up to date and implemented correctly in your area including HSE & One Best Way service procedures and implement any procedural gaps.

To ensure all teams are engaged and managed effectively to achieve their performance targets and the PPP Management promises are delivered.

To ensure the right number of people, trained to the right skill level are in place to achieve the required Hard Services service and a training & succession plan for the teams is in place.

To manage & analyse the CAFM system data to optimise the efficiency of the FM operation.

To produce client reports and liaise with the client as appropriate seeking opportunities to develop and improve the Hard Services offer to benefit all stakeholders and enhance the reputation of the PPP FM service.

To manage the control & governance of any third party suppliers or contractors as required ensuring they meet or exceed the agreed service level agreements.

To ensure the Hard Services operation continually improves in all areas of the operation – Quality, Cost, Delivery & Safety.

To work flexibly and attend off site meetings, training courses & networking events as required.

Able to carry out full test and inspection of Electrical systems and fixed installation equipment, completing minor electrical repairs and installations, carry out servicing and repairs. Respond to emergency breakdowns at several schools and buildings in the local area.

Experienced in the management of reactive and planned maintenance.

Experience working with Electrical systems, testing and installation.

Line management of direct engineers and working with subcontractors to deliver services.

Attention to detail – understanding technical data/engineering reports.

Experience planning and scheduling complex maintenance projects to run efficiently.

Computer literate – MS Excel, Word, Outlook etc.

NEBOSH Certificate or Diploma in Health & Safety or willing to work towards Level 2 & 3 Technical Certificates complete with relevant NVQ Level 3.

Enhanced DBS Check (Carried out by Employer).

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!