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For Companies At a Glance
- Tasks: Support efficient helpdesk service and manage maintenance activities across multiple contracts.
- Company: Join Compass, a leading company in facilities management with a focus on growth.
- Benefits: Enjoy discounts on travel, groceries, cinema tickets, and wellness classes.
- Why this job: Be part of a dynamic team and make a real impact in a supportive environment.
- Qualifications: Strong admin skills, attention to detail, and a proactive attitude are essential.
- Other info: Great career development opportunities and a culture that celebrates diversity.
The predicted salary is between 30000 - 42000 £ per year.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Location: Brighton
Contract: Multi-Contract Facilities Management
The Role
We are looking for an organised and proactive Administrator to support the delivery of an efficient, accurate helpdesk service across multiple contracts. This role is central to ensuring planned and reactive maintenance activities are logged, prioritised and progressed correctly, in line with contractual and SLA requirements. You will work closely with operational teams, contractors and clients to ensure high standards of service, strong communication and accurate administration at all times.
Key Responsibilities
- Helpdesk & Administration
- Accurately log, monitor and close helpdesk tickets in line with SLAs and internal procedures
- Handle calls professionally, capturing the correct information to ensure jobs are prioritised and allocated correctly
- Issue, update and close Planned Preventative Maintenance (PPM) jobs via the CAFM system
- Escalate outstanding or high-risk issues appropriately
- Liaise with FM teams, site teams and subcontractors to schedule and progress works
- Request quotes, raise purchase orders, complete goods receipting (GRNs) and maintain PO logs
- Track variations, damage reports and associated costs using agreed schedules of rates
- Maintain accurate trackers and reports to support contract delivery
- Generate CAFM and management reports for clients and internal stakeholders
- Support the Contract Manager with KPI and monthly performance reporting
- Promote a positive safety culture and ensure Health & Safety procedures are followed
About You
Essential
- Proven experience in an administrative or customer service role
- Strong organisational skills with the ability to prioritise in a busy environment
- Confident using Microsoft Office packages
- High attention to detail and accuracy
- A proactive, “can-do” attitude with a strong sense of ownership
- A team player who communicates effectively and professionally
Desirable
- Experience in a helpdesk or Facilities Management environment
- Familiarity with CAFM systems (Concept desirable but not essential)
- Ambition to develop skills and progress within the role
About Us
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Contract Administrator - Brighton employer: Compass Group UK
Contact Detail:
Compass Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator - Brighton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute. Practise common interview questions and have your own ready to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism, which are key traits for a Contract Administrator.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace Contract Administrator - Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Administrator role. Highlight your administrative experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for us. Don’t forget to mention your proactive attitude and strong organisational skills!
Show Off Your Attention to Detail: In this role, accuracy is key! Make sure your application is free from typos and errors. We love candidates who take pride in their work, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, plus you’ll get all the latest updates on your application status directly from us!
How to prepare for a job interview at Compass Group UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like logging helpdesk tickets and coordinating with teams. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Organisational Skills
As a Contract Administrator, being organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. This will show them you can handle the busy environment they mentioned.
✨Brush Up on Your Tech Skills
Since the role involves using Microsoft Office and possibly CAFM systems, it’s a good idea to refresh your knowledge. If you have experience with similar software, be ready to discuss it. They’ll appreciate your proactive approach to learning.
✨Communicate Effectively
During the interview, practice clear and professional communication. Since the role requires liaising with various teams, showcasing your ability to communicate effectively will be key. Don’t hesitate to ask questions to show your interest and engagement!
