Retail And Hospitality Bar Supervisor- Birmingham City FC

We’re looking for a hands‑on, commercially minded Retail and Hospitality Bar Supervisor to join our team at Birmingham City FC! If you love the buzz of live events, know how to motivate a team and have a passion for delivering brilliant food, drink and customer experiences, this could be the perfect opportunity for you. You’ll play a key role in keeping our retail and bar operations running smoothly, driving sales and making sure every guest enjoys an experience worth coming back for.

You’ll help lead our retail and bar operations at Birmingham City FC, ensuring our teams are ready to deliver exceptional service during live events. From keeping stock and staffing on track to driving sales and maintaining high operational standards, you’ll be at the heart of creating a great experience for every guest. Your responsibilities will include:

• Supporting the day‑to‑day running of retail and bar operations, ensuring all outlets are well prepared, fully stocked and ready for live events.
• Working closely with the Head of Retail and wider management team to coordinate staffing, rotas, stock levels and stocktaking schedules.
• Leading by example on event days, motivating colleagues and ensuring guests receive friendly, efficient and professional service.
• Driving sales and spend per head by identifying opportunities to upsell products, improve service and maximise revenue.
• Monitoring sales performance, cost of sales, product yields and wastage to support commercial targets and profitability.
• Supporting ordering processes, ensuring stock is ordered accurately and delivered in line with operational requirements.
• Ensuring all stocktakes are completed on time, investigating discrepancies and following company procedures for stock control and profit protection.
• Delivering effective pre‑shift briefings to ensure colleagues understand event requirements, service expectations and operational priorities.
• Training and developing team members in customer service, product knowledge and suggestive selling techniques.
• Building positive working relationships with venue stakeholders, clients, contractors and colleagues across the wider operation.
• Supporting event planning and non‑live setup days, ensuring retail and bar areas are clean, presentable and ready for service.
• Responding to customer feedback and resolving issues professionally, escalating concerns where appropriate.
• Ensuring Challenge 25, responsible alcohol service requirements and all relevant licensing procedures are followed.
• Maintaining high standards of health, safety, food safety and hygiene, ensuring risks are reported and the correct procedures are followed.
• Supporting departmental maintenance, reporting issues promptly and working with the relevant teams to ensure they are resolved.
• Monitoring labour costs and supporting effective staff scheduling in line with event demand and business budgets.
• Contributing to new product ideas, service improvements and initiatives that enhance the guest experience and support business growth.
• Supporting Levy’s wider commitments to sustainability, equality, diversity, inclusion and community engagement.
• Working flexibly with colleagues across the venue to ensure the smooth delivery of events and the wider hospitality operation.

What we’re looking for:

• Experience in retail, bars, hospitality, food and beverage or a similar customer‑facing environment.
• Experience supervising or leading a team, with the ability to motivate colleagues and maintain high standards.
• A commercial mindset, with an understanding of sales performance, stock control, labour costs and profitability.
• Strong communication and interpersonal skills, with the confidence to engage with guests, colleagues and venue stakeholders.
• The ability to organise and prioritise workloads in a fast‑paced, live event environment.
• Good IT skills and confidence working with operational systems, reports and financial information.
• A sound understanding of health and safety, food safety and responsible alcohol service.
• A proactive approach to problem‑solving, with the confidence to make decisions and respond quickly when challenges arise.
• A passion for customer service and the ability to lead by example when delivering an excellent guest experience.
• A positive, flexible and team‑focused attitude, with a willingness to get hands‑on when needed.
• Experience with stocktaking, ordering, rota management and cost control would be an advantage.
• A hospitality or management‑related qualification would be desirable but is not essential.

What you’ll get in return:

• Competitive salary of £32,000 and full company benefits.
• 23 days’ annual leave plus bank holidays, your birthday off and a holiday purchase scheme.
• Healthcare benefits through Medicash, including dental, optical and therapy treatments.
• Aviva Digicare, including a free annual healthcare check.
• 24/7 Employee Assistance Programme and mental health support.
• Enhanced maternity, paternity and adoption leave, plus additional family‑friendly benefits.
• An additional two days’ leave following your return from maternity leave during your first year back, and a day off for your baby’s first birthday.
• Exclusive shopping, entertainment and travel discounts through our Benefits & Wellbeing platform.
• Discounts on cinema tickets, Nuffield Health memberships, PureGym memberships and more.
• Pension scheme, Life Assurance and preferred rates on salary finance products.
• Meals on duty.
• Ongoing training, development opportunities and structured career pathways.
• Paid professional subscriptions where applicable.
• Financial wellbeing support and Vodafone discounts.

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation and excellence. We’re proud to work across some of the UK’s most exciting sporting and entertainment venues, bringing people together through unforgettable food, drink and hospitality experiences. Joining Levy means becoming part of a team where you can develop your skills, take on new challenges and build a career in a business that values its people. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences – and shape the future of hospitality.