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- Tasks: Convert enquiries into successful bookings and ensure seamless event experiences.
- Company: Join Levy, part of Compass Group, known for exceptional hospitality at iconic venues.
- Benefits: Enjoy healthcare perks, exclusive discounts, meals on duty, and career development opportunities.
- Why this job: Be a key player in delivering unforgettable events while building strong client relationships.
- Qualifications: Experience in events and hospitality, strong communication skills, and a passion for sales.
- Other info: Diverse and inclusive workplace with a commitment to sustainability and employee wellbeing.
The predicted salary is between 25000 - 35000 ÂŁ per year.
About the role:
As a Conference & Events Consultant at Lime Venue Portfolio, you will play a pivotal role in converting enquiries into successful bookings, ensuring every guest’s event experience is seamless from initial contact to post-event follow-up. You’ll be the first point of contact for corporate clients, training organisers, and event planners — offering expert advice, building trusted relationships, and tailoring our spaces and services to suit a wide range of business and leisure events. You will be working with some iconic Football and Rugby Venues, for non-Matchday Events and Conferences.
Duties:
- Drive Revenue Growth: Play a key role in maximising revenue across our Venues Collection by expertly managing Conference & Event enquiries with efficiency and flair.
- Deliver Exceptional Service: Exceed client expectations by consistently achieving key performance indicators and delivering a gold-standard customer experience across phone, email, and online platforms.
- Be a Trusted Expert: Build strong relationships with clients, venues, and internal teams through knowledgeable, confident, and proactive enquiry handling.
- Champion Insights & Strategy: Engage with business performance tools like forecasts, budgets, and pace reports to deepen your commercial awareness and contribute to the broader strategic goals of the business.
- Ensure Accuracy & Insights: Maintain meticulous records in Delphi and LVP SmartSheet systems, proactively highlighting any gaps or improvements in online listings and competitor analysis to help shape our competitive edge.
- Know Our Product Inside-Out: Develop expert-level knowledge of each venue in the Collection, support on-site visits, and share insights and updates with the wider Central Team to strengthen our collective understanding of the brand and offering.
Who you are:
- Minimum of 1 year’s experience in a Conference & Events environment, with at least 3 years in the hospitality industry at venue level.
- GCSEs (including Maths and English) essential; A-Levels or a degree desirable.
- Strong verbal and written communication skills, with confidence in decision-making and customer interaction.
- Highly organised with excellent administrative skills and proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Experience with booking systems such as Gratis or Delphi, and good general venue knowledge.
- A confident, team-oriented professional who thrives under pressure and remains calm, assertive, and solutions-focused.
- Passionate about sales and operations, with the ability to multitask, manage customer feedback, and handle complaints effectively.
- A motivated self-starter with a “can do” attitude, a sense of humour, and a strong ambassador for the brand and business.
Benefits:
- Healthcare & Wellbeing: Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.
- Exclusive Perks & Discounts: Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.
- Workplace Benefits: Meals on duty, pension scheme, life assurance, and professional subscriptions paid.
- Leave & Family Support: 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby’s 1st birthday, and a holiday purchase scheme.
- Career & Financial Support: Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.
Who are Levy?
Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.
Why Join Us?
At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual’s unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all. We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.
Conference and Events Consultant - The Lime Venue Portfolio in Birmingham employer: Compass Group UK
Contact Detail:
Compass Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference and Events Consultant - The Lime Venue Portfolio in Birmingham
✨Tip Number 1
Network like a pro! Attend industry events, connect with fellow professionals on LinkedIn, and don’t be shy about reaching out to people in your desired field. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you land that dream job. Have a quick, engaging summary of your experience and what you’re looking for ready to go.
✨Tip Number 3
Be proactive! If you see a company you love, reach out directly even if they’re not advertising a position. Show them why you’d be a great fit and how you can contribute to their success.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest!
We think you need these skills to ace Conference and Events Consultant - The Lime Venue Portfolio in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about working in the events industry and what makes you a great fit for our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in conference and events. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Compass Group UK
✨Know Your Venues
Before the interview, dive deep into the venues you'll be working with. Familiarise yourself with their unique features and services. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in past roles. Think about specific situations where you exceeded client expectations or resolved complaints effectively. This will demonstrate your ability to handle enquiries with flair and confidence.
✨Be Ready to Discuss Revenue Growth Strategies
Since driving revenue is key in this role, come prepared with ideas on how to maximise bookings and enhance client experiences. Share any relevant experiences where you contributed to revenue growth in previous positions.
✨Practice Your Communication Skills
As a Conference and Events Consultant, strong verbal and written communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face in the job, like handling an enquiry or following up after an event.
