At a Glance
- Tasks: Lead the night team, ensuring smooth hotel operations and guest satisfaction.
- Company: Join a vibrant hospitality leader, part of Compass Group UK & Ireland.
- Benefits: Enjoy competitive pay, healthcare perks, and 23 days' annual leave plus bank holidays.
- Other info: Be part of an inclusive team that celebrates individuality and fosters growth.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Previous hotel experience and strong leadership skills are essential.
The predicted salary is between 29500 - 30500 € per year.
Full-Time / Permanent £14.23 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
About the Role
We're looking for a Night Manager to join the Front Office team at Milton Hill House, part of the Venues Collection. This is a key role within the hotel, responsible for overseeing the operation throughout the night, leading the nights team, maintaining high service and security standards, and ensuring the hotel is fully prepared for the day ahead.
Key Responsibilities
- Overseeing the hotel operations throughout the night and acting as the main point of contact on shift
- Leading, supporting, and supervising the nights team to ensure the shift runs smoothly and professionally
- Taking responsibility for the safety, security, and general welfare of guests, team members, and the building overnight
- Completing the night audit accurately and ensuring all end-of-day and overnight procedures are followed correctly
- Managing guest queries, requests, complaints, and any overnight incidents in a calm and professional manner
- Carrying out regular security checks, floor walks, and patrols across the hotel
- Ensuring all Front Office standards, cash handling procedures, billing processes, and guest security procedures are followed at all times
- Supporting the day teams by preparing clear handovers, highlighting any issues, and ensuring the hotel is set up for the following morning
- Assisting with reservations and room allocations where required
- Responsible for rota planning for the nights team
- Monitoring overnight arrivals, no-shows, room moves, late check-ins, and any outstanding billing or operational issues
- Responding appropriately to emergencies, incidents, fire alarms, or other situations requiring escalation overnight
- Maintaining strong communication with Duty Managers, senior management, and other departments as needed
Our ideal Night Manager will:
- Have previous experience in a hotel Front Office or Night Leadership role
- Be confident leading a team and taking ownership of a shift independently
- Have a strong understanding of hotel night procedures, guest service, and operational standards
- Be highly organised, reliable, and able to stay calm under pressure
- Be confident handling guest complaints, overnight issues, and operational decision-making
- Have good attention to detail, particularly around night audit, billing, and reporting
- Understand the importance of security, safeguarding, and compliance procedures overnight
- Be confident using hotel systems and completing administrative tasks accurately
- Have a proactive approach and be willing to step in wherever needed to support the operation
- Be someone who manages actively and visibly
Benefits:
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts - up to 55% off cinema tickets
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts - Discounts with holiday companies such as TUI and Expedia
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodafone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH's and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Great things happen when people get together in our spaces to meet, spaces to sleep and spaces to celebrate at Milton Hill House. From leisure breaks, weddings and celebrations to conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves.
Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Nights Manager in Abingdon employer: Compass Group UK
At Milton Hill House, part of the Venues Collection, we pride ourselves on being an exceptional employer that values individuality and inclusivity. Our supportive work culture is complemented by excellent benefits such as healthcare, generous annual leave, and ongoing training opportunities, ensuring that our Nights Manager can thrive both personally and professionally in a vibrant hospitality environment. Join us to be part of a dynamic team where your contributions are recognised and celebrated, all while enjoying the unique charm of Oxfordshire.
StudySmarter Expert Advice🤫
We think this is how you could land Nights Manager in Abingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Milton Hill House or similar venues. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by knowing the ins and outs of the hotel. Familiarise yourself with their services, values, and recent news. This shows you're genuinely interested and ready to hit the ground running as a Nights Manager.
✨Tip Number 3
Practice your responses to common interview questions, especially around leadership and guest service. We all know how important it is to stay calm under pressure, so be ready to share examples of how you've handled tough situations in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making your job search a breeze.
We think you need these skills to ace Nights Manager in Abingdon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Nights Manager role. Highlight your relevant experience in hotel operations and leadership, and show us how you can bring your unique skills to our team at Milton Hill House.
Showcase Your Leadership Skills:As a Nights Manager, you'll be leading a team, so let us know about your previous leadership experiences. Share examples of how you've successfully managed a team or handled challenging situations in the past.
Be Professional and Personable:We want to see your personality shine through! While professionalism is key, don’t hesitate to let us know what makes you tick and how you connect with guests and team members alike.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can't wait to hear from you!
How to prepare for a job interview at Compass Group UK
✨Know Your Night Operations
Make sure you brush up on hotel night procedures and operations. Familiarise yourself with the specific responsibilities of a Nights Manager, such as overseeing security and guest welfare. This will show that you're not just interested in the role but also understand what it entails.
✨Demonstrate Leadership Skills
Be prepared to discuss your previous leadership experiences, especially in a hotel or hospitality setting. Think of examples where you've successfully led a team through challenges, managed complaints, or ensured smooth operations during busy shifts. This will highlight your capability to take ownership of the night shift.
✨Stay Calm Under Pressure
The interviewers will likely ask how you handle stressful situations. Prepare some scenarios where you maintained composure during emergencies or guest complaints. Emphasising your ability to stay calm and make decisions under pressure will resonate well with their expectations for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face at night, or how success is measured for the Nights Manager. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
