At a Glance
- Tasks: Lead the night team, ensuring smooth hotel operations and guest satisfaction.
- Company: Join a vibrant hospitality leader, part of Compass Group.
- Benefits: Enjoy competitive pay, healthcare perks, and 23 days' annual leave.
- Other info: Inclusive workplace with excellent growth opportunities and ongoing training.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Previous hotel leadership experience and strong organisational skills required.
The predicted salary is between 29500 - 30500 € per year.
We’re looking for a Night Manager to join the Front Office team at Milton Hill House, part of the Venues Collection. This is a key role within the hotel, responsible for overseeing the operation throughout the night, leading the nights team, maintaining high service and security standards, and ensuring the hotel is fully prepared for the day ahead.
Key Responsibilities
- Overseeing the hotel operations throughout the night and acting as the main point of contact on shift
- Leading, supporting, and supervising the nights team to ensure the shift runs smoothly and professionally
- Taking responsibility for the safety, security, and general welfare of guests, team members, and the building overnight
- Completing the night audit accurately and ensuring all end-of-day and overnight procedures are followed correctly
- Managing guest queries, requests, complaints, and any overnight incidents in a calm and professional manner
- Carrying out regular security checks, floor walks, and patrols across the hotel
- Ensuring all Front Office standards, cash handling procedures, billing processes, and guest security procedures are followed at all times
- Supporting the day teams by preparing clear handovers, highlighting any issues, and ensuring the hotel is set up for the following morning
- Assisting with reservations and room allocations where required
- Responsible for rota planning for the nights team
- Monitoring overnight arrivals, no-shows, room moves, late check-ins, and any outstanding billing or operational issues
- Responding appropriately to emergencies, incidents, fire alarms, or other situations requiring escalation overnight
- Maintaining strong communication with Duty Managers, senior management, and other departments as needed
Our ideal Night Manager will:
- Have previous experience in a hotel Front Office or Night Leadership role
- Be confident leading a team and taking ownership of a shift independently
- Have a strong understanding of hotel night procedures, guest service, and operational standards
- Be highly organised, reliable, and able to stay calm under pressure
- Be confident handling guest complaints, overnight issues, and operational decision-making
- Have good attention to detail, particularly around night audit, billing, and reporting
- Understand the importance of security, safeguarding, and compliance procedures overnight
- Be confident using hotel systems and completing administrative tasks accurately
- Have a proactive approach and be willing to step in wherever needed to support the operation
- Be someone who manages actively and visibly
Benefits:
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts - up to 55% off cinema tickets
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts - Discounts with holiday companies such as TUI and Expedia
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodafone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH's and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Experienced Night Manager in Abingdon employer: Compass Group UK
At Milton Hill House, part of the Venues Collection, we pride ourselves on being an exceptional employer that values individuality and inclusivity. Our team enjoys a supportive work culture with competitive benefits, including healthcare, generous leave policies, and ongoing training opportunities, all set in the beautiful surroundings of Oxfordshire. Join us to be part of a dynamic hospitality environment where your contributions are recognised and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Night Manager in Abingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at Milton Hill House. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your night management skills. Think about scenarios you’ve handled before and how they relate to the responsibilities of a Night Manager. We want to see your experience shine!
✨Tip Number 3
Show off your leadership skills during the interview! Be ready to discuss how you’ve led teams in the past and how you handle pressure. Remember, confidence is key when you're leading the nights team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Milton Hill House.
We think you need these skills to ace Experienced Night Manager in Abingdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in hotel management and night operations. We want to see how your skills match the Night Manager role, so don’t be shy about showcasing your leadership and guest service abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the Night Manager position. Share specific examples of how you've handled overnight operations or guest complaints in the past.
Show Off Your Attention to Detail:Since the Night Manager role involves a lot of auditing and reporting, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at Milton Hill House!
How to prepare for a job interview at Compass Group UK
✨Know Your Night Operations
Make sure you brush up on your knowledge of hotel night procedures and operations. Be ready to discuss how you've successfully managed a night shift in the past, including handling guest complaints and ensuring security protocols are followed.
✨Showcase Your Leadership Skills
As a Night Manager, you'll be leading a team. Prepare examples of how you've motivated and supported your team during challenging situations. Highlight your ability to stay calm under pressure and make decisions independently.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with an emergency or a guest complaint. Think through your responses ahead of time, focusing on your problem-solving skills and how you would ensure guest safety and satisfaction.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would ensure effective handovers between shifts and maintain communication with other departments.
