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- Tasks: Lead hospitality and event catering operations, ensuring high service standards and memorable experiences.
- Company: Join Chartwells Universities at the University of Worcester, a leader in hospitality.
- Benefits: Enjoy discounts, wellness classes, and a contributory pension scheme while growing your career.
- Other info: Be part of a diverse team that values your unique talents and promotes career growth.
- Why this job: Make a real impact on student experiences and develop your leadership skills in a vibrant environment.
- Qualifications: Experience in hospitality management and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you a passionate hospitality leader who thrives in a fast-paced, customer focused environment? We are looking for an experienced Hospitality Manager to lead our hospitality and event catering operations at the University of Worcester. This is a fantastic opportunity to play a key role in delivering outstanding food and service experiences for students, staff and guests, while leading and developing a high-performing team.
The Role
As Hospitality Manager, you will be responsible for the day-to-day leadership and delivery of hospitality and event catering services across campus. Working closely with the Operations Manager and wider management team, you'll ensure high standards of service, strong financial control and full compliance at all times. You'll be a visible, hands-on leader who sets clear expectations, motivates teams and takes ownership of performance, customer experience and standards.
Key Responsibilities
- Lead and manage all hospitality and event catering operations on site
- Deliver consistently high service standards and memorable guest experiences
- Manage labour, food costs and waste in line with budgets and GP targets
- Recruit, train, develop and performance-manage hospitality teams
- Ensure full compliance with food safety, health & safety and statutory requirements
- Support and deliver events, promotions, pop-ups and engagement activity
- Actively respond to customer feedback and drive continuous improvement
- Work collaboratively with the Operations Manager, Catering, Retail and Marketing teams
What We're Looking For
- Proven experience managing hospitality or event catering operations
- Strong people leadership skills with experience managing teams
- Commercial awareness and confidence managing costs and labour
- Excellent organisation and communication skills
- A hands-on, positive and professional leadership style
- Passion for hospitality, food and delivering great customer experiences
Benefits
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Working 5 out of 7 days. Ready to take the next step in your hospitality career? Apply now and help us deliver outstanding hospitality at the University of Worcester.
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Hospitality & Events Manager - University of Worcester employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality & Events Manager - University of Worcester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local meet-ups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about your experiences and how you've made a difference in previous roles. Remember, they want to see the real you!
✨Tip Number 3
Research the company! Before any interview, dive into what makes Chartwells Universities tick. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Hospitality & Events Manager. Plus, it shows you're serious about joining us at the University of Worcester. Don't miss out on this fantastic opportunity!
We think you need these skills to ace Hospitality & Events Manager - University of Worcester
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for hospitality shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about delivering great experiences for our guests.
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and event management. We love seeing how your past roles have prepared you for this position, so don’t hold back on the details!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Hospitality Manager role. Be sure to mention specific skills and experiences that align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Compass Group UK & Ireland
✨Know Your Hospitality Stuff
Make sure you brush up on the latest trends in hospitality and event management. Be ready to discuss your previous experiences and how they relate to the role at the University of Worcester. Show them you’re not just passionate but also knowledgeable about what makes a great guest experience.
✨Show Off Your Leadership Skills
As a Hospitality Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past, handled conflicts, or improved service standards. They want to see that you can inspire others and maintain high performance under pressure.
✨Be Financially Savvy
Since managing costs and budgets is key, come prepared with examples of how you've successfully managed food costs or labour in previous roles. This will demonstrate your commercial awareness and ability to keep operations running smoothly while maximising profits.
✨Engage with Customer Feedback
They’ll likely ask how you handle customer feedback and drive improvements. Think of specific instances where you’ve turned negative feedback into positive changes. This shows you value customer experience and are proactive in making things better.