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- Tasks: Provide top-notch helpdesk support in a busy healthcare environment.
- Company: Join Compass Group UK&I, a leader in healthcare services.
- Benefits: Flexible part-time hours, career progression, and a supportive team culture.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Dynamic role with opportunities for growth and recognition.
The predicted salary is between 13 - 16 £ per hour.
We are currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a part-time basis, contracted to 13 hours per week.
As a Helpdesk Operator, you will use your skills to maintain a high standard of helpdesk services within a busy healthcare setting. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Here’s what you need to know before applying:
Key Responsibilities:- Undertaking telephone calls in a busy Hospital Helpdesk
- Responsible for ensuring all tasks are logged accurately and allocated to the correct operative
- Ensuring all calls are answered promptly, politely and professionally
- Ensuring all tasks are closed off in a timely manner
- Representing Compass Group UK&I and maintaining a positive brand image
- Complying with Health & Safety regulations
- Have previous experience within a similar role either in Customer Service or Call Centre environment
- Have excellent communication and IT skills
- Be adaptable and easily embrace changing priorities
- Be a brilliant communicator and easily build relationships
- Strive for excellence in an eager and motivated manner
- Take initiative and make decisions that are right for our customers
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Helpdesk Operator in Watford employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operator in Watford
✨Tip Number 1
Get to know the company! Research Compass Group UK&I and Medirest to understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Helpdesk Operator, you'll need to be a brilliant communicator. Try role-playing common scenarios with friends or family to build your confidence and ensure you can handle calls professionally.
✨Tip Number 3
Be ready to showcase your adaptability! In a busy healthcare setting, priorities can change quickly. Think of examples from your past experiences where you've successfully adapted to new challenges and be prepared to share them during your interview.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to do!
We think you need these skills to ace Helpdesk Operator in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in customer service or call centres, as this will show us you’re a great fit for the Helpdesk Operator position.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your background aligns with our needs. Don’t forget to mention why you want to work with us at StudySmarter!
Show Off Your Communication Skills: As a Helpdesk Operator, communication is key. In your application, demonstrate your ability to communicate clearly and professionally. This could be through examples of past experiences where you’ve excelled in customer interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Compass Group UK & Ireland
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Helpdesk Operator role. Familiarise yourself with the key responsibilities listed in the job description, such as handling calls and logging tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Helpdesk Operator, excellent communication is crucial. Prepare examples of how you've effectively communicated in previous roles, especially in customer service or call centre environments. Practising clear and concise responses will also help you shine during the interview.
✨Demonstrate Adaptability
The healthcare environment can be fast-paced and unpredictable. Be ready to discuss times when you've successfully adapted to changing priorities or handled pressure. This will show that you can thrive in a busy setting and are prepared for the challenges of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
