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For Companies At a Glance
- Tasks: Lead and inspire NHS partnerships, ensuring top-notch Soft Facilities Management services.
- Company: Medirest, a part of Compass Group UK&I, dedicated to healthcare excellence.
- Benefits: Competitive salary, pension scheme, digital GP access, and exclusive discounts.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Proven experience in Soft FM contract management and strong commercial acumen.
- Other info: Join a diverse team where your contributions truly matter.
The predicted salary is between 43200 - 72000 £ per year.
At Medirest, we don’t just manage services – we create environments where patients feel cared for, staff feel supported, and hospitals can thrive. We are now looking for an experienced, commercially astute Contract Director to lead and inspire our NHS partnerships across Central London. This is a high-impact, senior leadership role where commercial excellence meets genuine purpose. You’ll work hand-in-hand with NHS stakeholders to deliver outstanding Soft Facilities Management services – from cleaning and catering to portering and retail – all while championing quality, compassion and patient experience.
If you’re passionate about people, driven by performance, and motivated by making a real difference in healthcare, this is a role where your leadership truly matters.
The Role
As Contract Director, you will take full ownership of large, complex NHS contracts, ensuring services are delivered safely, efficiently and with heart. You’ll balance commercial performance with exceptional service delivery, building high-performing teams and strong client relationships.
Key Responsibilities
- Drive strong financial performance across soft FM and retail operations, with full accountability for budgets, forecasts and cost control.
- Identify and maximise revenue opportunities while delivering value for money.
- Lead the management of all soft FM and retail contracts, ensuring SLAs and KPIs are consistently achieved.
- Ensure full compliance with governance, quality and regulatory standards.
- Oversee day-to-day service delivery, setting high standards for safety, quality and customer experience.
- Continuously improve services with a focus on patient care and staff wellbeing.
- Build trusted, collaborative relationships with NHS leaders, suppliers and internal teams.
- Act as a strategic partner, aligned to client priorities and patient outcomes.
- Lead, inspire and develop senior management teams.
- Create a culture of accountability, engagement and continuous improvement.
- Proactively identify and manage risks across service delivery, compliance and finance.
- Ensure safe, secure and welcoming environments for patients, staff and visitors.
About You
You’re a confident, values-led leader with a strong commercial mindset and a passion for healthcare.
You’ll Bring
- Proven senior leadership experience in Soft FM contract management, ideally within healthcare.
- Strong commercial and financial acumen with a track record of driving performance.
- Experience managing large-scale, complex contracts and multi-disciplinary teams.
- Excellent stakeholder management, negotiation and communication skills.
- A customer-first mindset, with a genuine commitment to patient experience.
- Strategic thinking and the ability to solve complex operational challenges.
What We Offer
We believe great leadership deserves great rewards. Alongside a competitive salary, you’ll receive a comprehensive benefits package, including:
- Contributory pension scheme.
- Career Pathways and MyLearning programmes to support your development.
- Digital GP access for you and your immediate family, plus wider healthcare benefits.
- Exclusive travel discounts with TUI, Expedia, Booking.com and more.
- Supermarket savings at Tesco, Sainsbury’s, Morrisons and others.
- Up to 44% off cinema tickets.
- Cashback rewards across a wide range of major brands.
- Free wellness, mindfulness and exercise classes.
- The ability to share discounts with friends and family.
About Medirest & Compass Group UK&I
At Compass Group UK&I, we believe everyone deserves to feel valued, included and able to be their true self at work. We celebrate diversity and are proud to create environments where people can grow, succeed and make a meaningful impact. Diversity is Our Strength – and our people are at the heart of everything we do.
Soft FM Contract Manager employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft FM Contract Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and facilities management sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Medirest and understanding their values. Think about how your experience aligns with their mission of creating supportive environments in healthcare. Tailor your responses to show you’re not just a fit for the role, but for the company culture too.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your leadership style and how you’ve driven performance in previous roles. The more comfortable you are discussing your achievements, the more confident you’ll feel during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Medirest and making a difference in healthcare. Let’s get you that dream job!
We think you need these skills to ace Soft FM Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Contract Director role. Highlight your leadership experience in Soft FM and any relevant achievements in healthcare to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for healthcare and how your values align with ours at Medirest. Be sure to mention specific examples of how you've driven performance in previous roles.
Showcase Your Stakeholder Management Skills: In your application, emphasise your ability to build strong relationships with stakeholders. We want to see how you’ve successfully navigated complex environments and delivered exceptional service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Compass Group UK & Ireland
✨Know Your Numbers
As a Contract Director, you'll need to demonstrate your financial acumen. Brush up on key metrics related to Soft FM and retail operations, such as budgets, forecasts, and cost control. Be ready to discuss how you've driven financial performance in previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to inspire and develop teams. Prepare to share specific instances where you've built high-performing teams or improved service delivery through effective management.
✨Understand the NHS Landscape
Familiarise yourself with the current challenges and priorities within the NHS, especially regarding patient care and staff wellbeing. Being able to discuss how your experience aligns with these needs will show that you're not just a fit for the role, but also passionate about making a difference.
✨Build Rapport with Stakeholders
Strong stakeholder management is crucial in this position. Think of ways to demonstrate your communication and negotiation skills. Prepare to discuss how you've built collaborative relationships with clients and internal teams in the past, and how you plan to do the same at Medirest.
