At a Glance
- Tasks: Lead and enhance operations in Catering, Facilities, and Retail services.
- Company: Join a supportive and forward-thinking organisation within Compass Group UK&I.
- Benefits: Opportunities for career growth, a diverse team, and a commitment to your development.
- Other info: Embrace diversity and be part of a culture that values every individual.
- Why this job: Make a real difference while delivering exceptional service and inspiring your team.
- Qualifications: Experience in management within the Soft FM industry and strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
Are you ready to take the next step in your career with a company that values your talent, invests in your future, and empowers you to make a real difference? We’re currently recruiting a Service Delivery Manager to lead and enhance operations across Catering, Facilities, and Retail services on base. This is a fantastic opportunity for someone looking to grow within a supportive, forward-thinking organisation.
What You'll Be Doing
As a Service Delivery Manager, you’ll play a key role in ensuring smooth, high-quality service delivery across all operational areas. You’ll inspire and manage a diverse team, drive continuous improvement, and uphold our strong commitment to safety, service, and customer satisfaction.
Your Main Responsibilities Will Include
- Leading and motivating teams across Facilities, Catering, and Retail to deliver exceptional service
- Managing resources, labour, and budgets efficiently
- Monitoring service standards and identifying opportunities for improvement
- Overseeing third-party suppliers to ensure compliance with SLAs
- Championing health, safety, and compliance across all operations
- Driving employee engagement and team development
What we’re looking for
Our ideal candidate will be an experienced, confident leader with a passion for delivering operational excellence and outstanding customer service.
You Should Have
- Proven experience in a management role within the Soft FM industry
- Strong leadership and organisational skills
- Financial and commercial acumen
- Excellent communication and interpersonal abilities
- A hands‑on, proactive approach and a can-do attitude
- Strong computer and administrative skills
- A passion for food and service excellence
About Us
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive because diversity is our strength!
Service Delivery Manager employer: Compass Group UK & Ireland
Compass Group UK & Ireland is an exceptional employer, offering a dynamic work environment in Chertsey where you can truly make an impact on hospitality operations. With a strong focus on employee growth and a comprehensive benefits package, we foster a culture of excellence and teamwork, ensuring that our team members are recognised and rewarded for their contributions to delivering outstanding guest experiences.
Contact Details:
Compass Group UK & Ireland Recruitment Team
