At a Glance
- Tasks: Lead retail and catering operations, ensuring top-notch service and food quality.
- Company: Join Gather & Gather at the University of London, a vibrant and innovative workplace.
- Benefits: Enjoy a competitive salary, pension scheme, healthcare perks, and exclusive discounts.
- Other info: Flexible Monday-Friday shifts with opportunities for personal and professional development.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Experience in retail or catering management and strong leadership skills.
The predicted salary is between 42500 - 42500 £ per year.
We're looking for a passionate Retail & Catering Manager to lead operations at the University of London, managing a busy, high-volume environment while fostering a vibrant, food-led culture that reflects Gather & Gather's fresh and innovative approach.
Salary: £42,500 per annum
Shift Pattern: Monday-Friday, 40 hours per week
Location: Senate House, WC1E 7HU
Key Responsibilities:
- Oversee the day-to-day running of retail and catering operations, ensuring smooth, efficient service delivery across all outlets.
- Manage and lead a team of 10-20 staff, including recruitment, training, rota planning, and performance management.
- Ensure high standards of food quality, presentation, and customer service are consistently delivered.
- Monitor daily sales, control costs, and manage budgets to maximise profitability while maintaining quality.
- Plan and deliver catering for busy service periods (up to 300 covers per day), ensuring effective resource allocation.
- Maintain compliance with food safety, health & safety, and hygiene regulations at all times.
- Build strong relationships with internal stakeholders, students, and university staff to enhance the customer experience.
- Manage stock control, ordering, and supplier relationships to minimise waste and optimise margins.
- Identify and implement opportunities to improve service, increase revenue, and enhance the retail offering.
- Ensure all operations align with sustainability targets and responsible sourcing practices.
- Handle customer feedback and resolve issues promptly to maintain high satisfaction levels.
Benefits:
- Contributory pension scheme.
- Grow your career with our Career Pathways and MyLearning programmes.
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits.
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more.
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more.
- Up to 44% off cinema tickets to enjoy your favourite blockbuster.
- Receive cash rewards every time you spend and use them on a wide range of brands.
- Un-wind with us with free wellness, mindfulness and exercise classes.
- You can share all discounts and offers with your friends and families.
Retail And Catering Manager employer: Compass Group UK & Ireland
Gather & Gather is an exceptional employer, offering a dynamic work environment at the University of London where creativity and innovation thrive. With a strong focus on employee development through our Career Pathways and MyLearning programmes, we provide ample opportunities for growth while ensuring a supportive culture that values teamwork and sustainability. Enjoy a comprehensive benefits package, including healthcare perks, travel discounts, and wellness classes, all designed to enhance your work-life balance in the vibrant setting of Senate House.
Contact Details:
Compass Group UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail And Catering Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at the University of London or in similar roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to retail and catering management. Think about your past experiences and how they align with the responsibilities listed in the job description.
✨Tip Number 3
Showcase your passion for food and customer service during the interview. Share specific examples of how you've improved service or managed a team effectively in high-pressure situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Retail And Catering Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your passion for retail and catering aligns with our vibrant food-led culture.
Tailor Your CV:Make sure your CV is tailored to highlight relevant experience. Focus on your leadership skills and any experience managing teams in busy environments, as this is key for us at Gather & Gather.
Be Specific About Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to manage budgets, improve service, or enhance customer satisfaction. Numbers and examples can really make you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Compass Group UK & Ireland
✨Know Your Stuff
Make sure you’re familiar with the retail and catering landscape, especially in a university setting. Brush up on current trends in food service and sustainability practices, as these are key to the role. Being able to discuss how you can implement innovative ideas will impress your interviewers.
✨Showcase Your Leadership Skills
As a Retail & Catering Manager, you'll be leading a team of 10-20 staff. Prepare examples of how you've successfully managed teams in the past, focusing on recruitment, training, and performance management. Highlight your ability to motivate and inspire others to deliver exceptional service.
✨Demonstrate Financial Acumen
Understanding budgets and sales is crucial for this role. Be ready to discuss how you've previously managed costs, maximised profitability, and controlled stock. Bring specific examples of how you’ve improved revenue or reduced waste in your past positions.
✨Engage with Customer Experience
Customer satisfaction is at the heart of this role. Think about how you’ve handled customer feedback and resolved issues in the past. Be prepared to share strategies you’ve implemented to enhance the customer experience, especially in a high-volume environment.
