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- Tasks: Create a welcoming environment and engage with residents to enhance their experience.
- Company: Join a supportive team at Compass Group, dedicated to making a difference.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real impact in residents' lives while developing your career.
- Qualifications: Strong people skills and a passion for creating positive experiences.
- Other info: Full training provided; perfect for those looking to grow in community management.
The predicted salary is between 13 - 16 £ per hour.
Salary: £16.06 per hour, 22.5 hours per week. Flexible working hours available to suit personal commitments.
We’re looking for a warm, people‑focused individual to join us as a Resident Experience Engagement Manager – a role that’s all about creating a welcoming, engaging, and fulfilling environment for residents within the White Oaks community. You don’t need a background in care to succeed here. If you’re great at building relationships, organising activities, communicating with different groups, and using feedback to make improvements, we’ll give you all the training and support you need to thrive.
As the key connection between residents, on‑site teams, and the Compass Healthcare Experience Engagement team, you’ll help ensure that every resident feels heard, valued, and supported. This role is perfect for anyone who enjoys engaging with people, improving processes, and making a meaningful difference every day. Hours are flexible and can be shaped around your personal circumstances.
What You’ll Be Doing
- Building strong, positive relationships with residents and ensuring they have the best possible experience.
- Gathering resident feedback through surveys, conversations, and forums – turning their insights into meaningful improvements.
- Working closely with Regional Management and Contract Support teams to support engagement activities and ensure resident needs and preferences are reflected across the White Oaks community.
- Coordinating and delivering a variety of activities and events that promote social interaction and a sense of community.
- Tracking resident satisfaction trends and supporting the implementation of improvement plans when required.
- Supporting the attraction of new residents by showcasing the vibrant, inclusive culture within White Oaks.
- Sharing best practice and new ideas with fellow Engagement Managers to keep raising standards.
- Using the Positive Impressions™ framework to guide your approach and help embed a resident‑centred culture across the portfolio.
- Providing regular updates and reports to relevant teams to help guide decision‑making and continuous improvement.
Who We’re Looking For
You don’t need to come from this niche – if you have strong people skills and enjoy creating positive experiences, we’d love to hear from you. Full training will be provided.
Essential Qualities and Experience
- Experience leading a team, motivating others, or coordinating activities in any environment (hospitality, retail, community work, education, leisure, customer service, etc.).
- A warm, empathetic communicator who can adapt to different audiences.
- Confident gathering feedback and turning it into actionable ideas.
- Organised, adaptable, and comfortable working in a role where every day is different.
- Strong emotional intelligence, resilience, and the ability to handle sensitive situations professionally.
- Experience in a supervisory or managerial role, or training/qualifications in conflict resolution or people management.
Desirable (but not essential)
- Experience working with diverse communities.
- Understanding of senior living, resident engagement, or customer experience processes (training available).
- A relevant qualification (HND, degree or equivalent experience).
Why Join Us?
- Flexible working hours to support your personal commitments and lifestyle.
- A welcoming, supportive team and a role where you can genuinely make a difference.
- Training, development, and structured support – ideal for someone looking to grow their career in engagement, hospitality, customer experience, or community management.
- The chance to play a key part in shaping a warm, thriving community for residents.
As part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
Resident Experience Manager employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with residents and what activities they promote. This will help you tailor your answers and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past experiences where you've successfully engaged with others. Be ready to share these stories during your interview to demonstrate your warm, empathetic nature.
✨Tip Number 3
Don’t shy away from asking questions during your interview. Inquire about the types of activities you might coordinate or how they gather resident feedback. This shows your enthusiasm for the role and helps you understand how you can make a meaningful impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the company and the role while you’re at it. Let’s get you on board!
We think you need these skills to ace Resident Experience Manager
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and enthusiasm for creating positive experiences.
Tailor Your Application: Make sure to highlight your people skills and any relevant experience in your application. We’re looking for someone who can build relationships and engage with residents, so connect your past roles to what we do at White Oaks.
Showcase Your Ideas: If you have thoughts on how to improve resident engagement or create a vibrant community, share them! We love fresh ideas and want to see how you can contribute to making White Oaks an even better place.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you about this exciting opportunity.
How to prepare for a job interview at Compass Group UK & Ireland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Resident Experience Engagement Manager role. Familiarise yourself with the key responsibilities, like building relationships and gathering feedback. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your People Skills
Since this role is all about engaging with residents, be ready to share examples of how you've successfully built relationships in previous roles. Whether it’s in hospitality, retail, or community work, highlight your warm communication style and ability to adapt to different audiences.
✨Prepare for Scenario Questions
Expect questions that assess your emotional intelligence and conflict resolution skills. Think of scenarios where you’ve handled sensitive situations or turned feedback into actionable improvements. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, the types of activities you might coordinate, or how they measure resident satisfaction. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
