Project Manager, Hospitality, Capital & Development Projects - The O2 Arena

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Project Manager - O2 Arena, London | Full-time / Permanent £60,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We are looking for a passionate Hospitality Manager to specialise in premium suite operations at The O2 Arena, one of the world's most iconic entertainment venues. As Hospitality Manager you'll play a key role in exceptional hospitality experiences as part of a passionate, progressive hospitality team.

We are Levy. Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

As a Project Manager, you will play a critical role in leading and delivering initiatives that support the organization's strategic objectives. Reporting to the Director of Strategy and working closely with the General Manager, you will oversee full project lifecycles and drive efforts to enhance organizational efficiency, effectiveness, and innovation.

KEY RESPONSIBILITIES

• Project Management: Lead the planning, execution, and delivery of multiple projects simultaneously, ensuring adherence to timelines, budgets, and quality standards.
• Develop comprehensive project plans, including scope, objectives, timelines, resource allocation and risk management strategies.
• Coordinate cross-functional teams, assign tasks and facilitate effective communication to ensure alignment and collaboration.
• Monitor project progress, identify potential risks or issues and implement corrective actions as necessary to mitigate disruptions.

Stakeholder Management:

• Build and maintain strong relationships with key stakeholders, department heads, project sponsors and team members.
• Communicate project status, milestones and key decisions effectively to ensure alignment and manage expectations.
• Address stakeholder concerns, resolve conflicts and solicit feedback to enhance project outcomes and stakeholder satisfaction.

Resource Management:

• Allocate resources efficiently, including personnel, budget and technology to support project objectives and deliverables.
• Identify resource gaps or constraints and collaborate with relevant stakeholders to address them proactively.
• Optimize resource utilisation and productivity through effective planning, prioritisation and coordination.

Performance Measurement and Reporting:

• Define key performance indicators (KPIs) and metrics to measure project success and transformational impact.
• Establish regular reporting mechanisms to track progress, analyse trends and evaluate project outcomes against predefined targets.
• Provide insightful analysis and recommendations to senior management based on performance insights and lessons learned.

People:

• Work closely with the management team to develop and sustain a high level of team energy and engagement, focused on great food and hospitality.
• Conduct regular performance reviews and talent management/succession planning activity.
• Ensure effective team communication flows throughout the venue.
• Ensure that any required training and development is delivered in line with any transformation projects if required.

What we're looking for:

• Experienced in the commercial sector, having taken direction, and delivered projects that enhance guest experience, operational efficiency and commercial success.
• Financially astute and understands complex finance models and accounting processes.
• Displays the ability to be planned and methodical in their approach, with an objective and considered point of view.
• Strategically focused, someone who engages and contributes to discussions in relation to operational strategy.
• Project management, experienced in delivering projects and/or complex initiatives in line with time and budget parameters.
• Analytical approach, data driven in their approach to establishing business solutions.
• Commercially focused and understands how operating models are built and what levers can be employed to improve performance.
• Flexible and agile, appreciating need for speed of action and reaction without diluting the quality of results.
• Problem solver, someone who is able to identify a problem and react positively to this.

What you'll get in return:

• Competitive salary and full company benefits.
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments), mental health support: 24/7 Employee Assistance Programme.
• Family benefits: 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave.
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
• Meals on duty included.

Why join us?

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Together, we create unforgettable experiences - and shape the future of hospitality.