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- Tasks: Drive HR services and support recruitment across Exeter and Wincanton Racecourses.
- Company: Join The Jockey Club, a leading name in the racing industry.
- Benefits: Enjoy a competitive salary, healthcare, wellbeing support, and 23 days' annual leave.
- Other info: Regular travel to race days and excellent career development opportunities await you.
- Why this job: Make a real impact on employee experience and team culture in a dynamic environment.
- Qualifications: Experience in HR and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
We are seeking a People Operations Manager to support and drive the labour plan and HR service across Exeter and Wincanton Racecourses. This is a varied, hands-on role where you'll work closely with operational teams to support recruitment, performance and employee experience across multiple venues.
Key Responsibilities:
- Ensure the right people are in place, trained to a high standard and ready to deliver exceptional guest experiences.
- Work closely with operational teams to support recruitment, performance and employee experience across multiple venues.
- Plan and manage staffing levels to meet event and operational needs.
- Support recruitment, onboarding and training of casual and permanent teams; build and maintain a reliable pool of event staff.
- Explore creative ways to attract and retain talent.
- Ensure new starters are compliant (Right To Work checks, documentation and onboarding).
- Act as first point of contact for HR queries, policies and procedures.
- Support managers with employee relation matters, including investigations and hearings.
- Maintain accurate and compliant employee records.
- Contribute to performance management and succession plans.
- Build key relationships with General Managers, Heads of departments, the wider home team and client partners.
- Support delivery of training plans and onboarding programmes.
- Help identify and develop future talent within the team.
- Ensure teams are trained to deliver a 5-star guest experience.
- Identify new ways to attract, retain and develop existing talent.
- Promote a positive, inclusive and high-performing team culture.
- Build strong relationships with stakeholders across all venues.
- Encourage engagement and team development.
People Operations Manager - The Jockey Club - Exeter/ Wincanton employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations Manager - The Jockey Club - Exeter/ Wincanton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at The Jockey Club. You never know who might help you land that interview!
✨Tip Number 2
Prepare for those interviews by researching the company culture and values. The Jockey Club is all about delivering exceptional guest experiences, so think about how your skills can contribute to that. Practice answering common interview questions and have some examples ready to showcase your experience.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the People Operations Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining The Jockey Club team. Let’s get you that dream job!
We think you need these skills to ace People Operations Manager - The Jockey Club - Exeter/ Wincanton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the People Operations Manager role. Highlight your experience in recruitment, performance management, and employee relations. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can contribute to our team. Be sure to mention any relevant experience with event staffing or HR processes.
Showcase Your People Skills: In this role, building relationships is key. Make sure to highlight your ability to connect with people, whether it’s through past experiences or specific examples of how you’ve supported teams in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Compass Group UK & Ireland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the People Operations Manager role. Familiarise yourself with the key responsibilities like recruitment, performance management, and employee experience. This will help you speak confidently about how your skills align with what they’re looking for.
✨Showcase Your People Skills
Since this role involves working closely with operational teams and managing employee relations, be ready to share examples of how you've successfully built relationships in previous roles. Highlight your experience in training, onboarding, and supporting staff to create a positive work environment.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing staffing levels during busy events or resolving HR queries. Think of relevant examples from your past experiences that demonstrate your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to talent retention or how they measure employee satisfaction. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.