At a Glance
- Tasks: Lead catering operations at Scotland's iconic SEC, ensuring exceptional service and guest experiences.
- Company: Levy is the official catering partner for the prestigious Scottish Event Campus, known for excellence.
- Benefits: Enjoy healthcare perks, exclusive discounts, meals on duty, and generous leave policies.
- Other info: Levy values diversity and inclusion, offering equal opportunities for all applicants.
- Why this job: Join a dynamic team at a top venue, driving innovation and operational excellence in event catering.
- Qualifications: Experience in senior catering roles with strong leadership and financial management skills required.
The predicted salary is between 33500 - 44500 € per year.
This job is brought to you by Jobs/Redefined, the UK\'s leading over-50s age inclusive jobs board.
Job Introduction
Operations Manager - Conference and Events | SEC Glasgow | Full-Time / Permanent
£39,500 + excellent benefits including healthcare, wellbeing support, 23 days\' annual leave plus bank holidays, life assurance, meals on duty, and more.
Are you a dynamic and experienced catering professional ready to lead operations at one of Scotland\'s most iconic venues? We\'re looking for a passionate Catering Operations Manager to drive excellence across all food and beverage services at the Scottish Event Campus (SEC) Glasgow. From high-profile live events to bustling retail outlets, hospitality suites, and restaurants, you\'ll lead a talented team to deliver seamless, efficient, and innovative experiences. If you\'re driven by operational brilliance, exceptional standards, and pushing the boundaries of event catering, this is your stage.
At Levy, we\'re proud to be the official catering partner for The Scottish Event Campus. We pride ourselves on providing an exceptional customer experience for every visitor to the venue. The campus comprises of the SSE Hydro, the SEC Armadillo and the SEC Centre. The company enjoys an enviable reputation as one of Europe\'s most prestigious venues with the SSE Hydro consistently ranked in the top 3 busiest venues in the world by attracting over 1.1 million visitors each year.
Operations Manager - Conference & Events - the role:
- Lead day-to-day catering operations across retail, hospitality, and restaurant services, acting as the main operational point of contact for the SEC and building strong stakeholder relationships.
- Ensure all catering areas are event-ready, overseeing setup, presentation standards, and smooth delivery during live and non-live event days.
- Collaborate with internal teams including logistics, BOH, and sales to manage labour, stock, ordering, and scheduling efficiently, ensuring operational excellence.
- Drive financial performance, including managing labour costs, spend per head, cost of sales, and stock control, while supporting Capex/Opex planning and budget delivery.
- Champion guest experience and service quality, responding to feedback, monitoring standards, and leading improvement initiatives aligned with Levy and client expectations.
- Ensure health, safety, and compliance, maintaining accurate records, leading on risk assessments, and ensuring adherence to all regulatory and company procedures.
- Lead, develop, and inspire your team, managing recruitment, training, performance, and succession planning to maintain a motivated and skilled workforce.
- Identify and develop new business opportunities, service styles, and product innovation to drive growth and align with current trends and client ambitions.
What we\'re looking for:
- Proven experience in a senior catering or events role with full P&L accountability in a high-volume, fast-paced environment.
- Strong financial and commercial acumen, with the ability to drive revenue, manage budgets, and forecast effectively.
- A natural leader and motivator, experienced in managing and developing teams of 8+ to deliver exceptional service.
- Excellent stakeholder and client relationship skills, with clear, confident communication across all levels.
- Demonstrates a guest-first mindset, taking ownership of customer satisfaction and striving for service excellence.
- Deep understanding of health, safety, and food safety legislation, with a proactive approach to compliance.
- Tech-savvy with solid IT skills, and comfortable using systems to enhance operations and reporting.
- Flexible, resilient, and results-driven, with a values-led approach and a commitment to continuous improvement.
What you\'ll get in return:
- Healthcare & Wellbeing - Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.
- Exclusive Perks & Discounts - Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.
- Workplace Benefits - Meals on duty, pension scheme, life assurance, and professional subscriptions paid.
- Leave & Family Support - 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby\'s 1st birthday, and a holiday purchase scheme.
- Career & Financial Support - Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.
We are Levy
Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.
Trusted by some of the world\'s most iconic stadiums, entertainment venues, and major events - including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision.
Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.
We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world\'s largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences - and shape the future of hospitality.
Operations Manager (Conference and Events) - SEC Glasgow employer: Compass Group UK & Ireland
Levy UK & Ireland is an exceptional employer, offering a vibrant work culture at the iconic SEC Glasgow, where you can lead a talented team in delivering outstanding catering experiences. With a strong focus on employee wellbeing, career development, and inclusivity, we provide comprehensive benefits including healthcare, generous leave policies, and ongoing training opportunities, ensuring that every team member can thrive and grow in their role. Join us to be part of a dynamic environment that values diversity and champions operational excellence in one of Europe's most prestigious venues.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager (Conference and Events) - SEC Glasgow
✨Tip Number 1
Familiarise yourself with the SEC Glasgow and its operations. Understanding the venue's unique offerings and challenges will help you speak confidently about how you can enhance their catering services during interviews.
✨Tip Number 2
Network with professionals in the events and catering industry. Attend local events or join relevant online groups to connect with people who might provide insights or even referrals for the Operations Manager role.
✨Tip Number 3
Prepare to discuss your experience with P&L accountability and team management. Be ready to share specific examples of how you've driven financial performance and led teams to success in high-pressure environments.
✨Tip Number 4
Showcase your understanding of health and safety regulations in catering. Being able to articulate your proactive approach to compliance will demonstrate your commitment to maintaining high standards at the SEC.
We think you need these skills to ace Operations Manager (Conference and Events) - SEC Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in catering and events management. Focus on your achievements in previous roles, especially those that demonstrate your ability to manage teams and drive operational excellence.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that align with the job description, such as managing high-volume events or improving guest satisfaction.
Highlight Financial Acumen:Since the role requires strong financial management skills, include examples of how you've successfully managed budgets, driven revenue, or improved cost efficiencies in past positions.
Showcase Leadership Skills:Emphasise your leadership experience by providing examples of how you've developed and motivated teams. Discuss any training or recruitment initiatives you've led to enhance team performance.
How to prepare for a job interview at Compass Group UK & Ireland
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate others to achieve exceptional service.
✨Understand Financial Acumen
Since the role involves managing budgets and driving financial performance, brush up on your financial knowledge. Be ready to discuss how you've handled P&L responsibilities and any strategies you've implemented to improve revenue and control costs.
✨Emphasise Guest Experience
Levy places a strong emphasis on guest satisfaction. Prepare to discuss how you've championed customer experience in previous roles, including any feedback mechanisms you've used and how you've responded to improve service quality.
✨Familiarise Yourself with Health and Safety Regulations
Given the importance of health and safety in catering operations, ensure you're well-versed in relevant legislation. Be prepared to talk about your experience with compliance, risk assessments, and how you've maintained safety standards in past positions.
