Operations Manager - Aintree Racecourse - The Jockey Club Experience

This job is with Compass Group UK and focuses on amazing customer service and providing 'Legendary Experiences' to all our customers at our event days.

WHO YOU ARE: As an Operations Manager, you will ideally have a successful background in Food Service/Contract Catering/Hospitality/Retail Catering. You will have previous experience working in a fast-paced environment managing a team as well as supporting catering, hospitality, and events. You will have a flexible attitude towards hours and working tasks. You possess excellent management and communication skills, have a good understanding of financial management, and can demonstrate your analytical approach to problem-solving. You will have the ability to display a real passion for food and customer service and be financially and commercially astute.

PERSONAL REQUIREMENTS: As Operations Manager, service will be your focus area ensuring you exceed client expectations. You will thrive on getting the best out of your team and maximising commercial opportunities, ensuring the delivery of the service is exceptional. You will support hospitality and fine dining service requirements, with hospitality and meeting room bookings varying from buffets to fine dining dinners or canapé receptions. You will manage and control staff levels while ensuring budgetary requirements are met. The Operations Manager will recruit, manage, train, motivate, and appraise staff to promote good employee relations and a fantastic working environment whilst developing a positive team culture within the workplace. By managing and maintaining all Hospitality areas and equipment, you will ensure the working environment is clean and meets Health and Safety legislation. You will assist the General Manager in ensuring all financial targets are achieved and in the preparation of business forecasts. You must comply with all Company and client policies, procedures, and statutory regulations, including human resources, site rules, health and safety, safe working practices, hygiene, cleanliness, fire, and COSHH. This includes your awareness of any specific hazards in your workplace.

PRIME OBJECTIVES AND RESPONSIBILITIES:

• Manage the performance of any direct reports.
• Ensure every team member is given a fair objective performance review and any agreed action is effectively followed up.
• Attend all regular meetings and ensure that relevant information is cascaded as appropriate.
• Lead set up on prep days.
• Support the Deputy General Manager and General Manager to effectively induct, train, and develop variable labour in accordance with the needs of the business.
• Manage the casual team to ensure effective communication.
• Acknowledge and act upon individual customer needs while observing the standards.
• Treat all customers and colleagues in a polite and courteous manner at all times.
• Provide direct liaison with client, customer, and sales team to ensure clear communication for each event's needs and expectations.
• Deal with all customer comments in a positive manner and take appropriate follow-up action, turning any negative customer experiences into positive ones.
• Support the Deputy General Manager and team in effective liaison with the client to ensure the continual development of the partnership.
• Ensure day-to-day delivery of catering services as advised to standards set within the business.
• Demonstrate the ability to perform all tasks consistently adhering to the specific standard.
• Lead by example and ensure members of the team wear correct, full, and clean uniform whilst on duty.
• Actively address all issues related to non-adherence of company standards.
• Support the Deputy General Manager and General Manager in communicating, motivating, and involving individuals within the team.
• Demonstrate ability to identify training needs and carry out on-the-job training.
• Be aware and adhere to statutory, legal, and company requirements for: Health and Safety; Food Hygiene; Licensing Laws; Employment Law; Fire Regulations; Sales of Goods/Trade Description.
• Report all maintenance issues and hazards as in the company health and safety manual.
• Attend department meetings and briefings as required.
• Support other venues within the region and across the country as required.
• Maximise all sales opportunities through selling techniques.
• Have knowledge of all unit/location products and be able to advise the customer in a professional and helpful manner.
• Support the implementation and monitoring of all company marketing initiatives.
• Actively upsell each request to maximise revenue and profitability.
• Maximise sales opportunities that occur within the planning and operations stages of the functions and events.
• Support General Manager in achieving sales revenue targets for the department/location and optimise profitability and efficiency within the unit.
• Demonstrate excellent control of all operating costs in line with set targets.
• Minimise operating costs by using all equipment and products in accordance with company and manufacturers' guidelines.
• Ensure all stock takes are completed to company standards and to set deadlines.

Why Join Us? Levy UK