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For Companies At a Glance
- Tasks: Lead strategy and operations for culinary, hospitality, and guest services across multiple locations.
- Company: Join Compass Group, a leader in providing exceptional food and service experiences.
- Benefits: Enjoy competitive pay, professional development opportunities, and a dynamic work environment.
- Why this job: Shape the future of service excellence while working with a passionate team in a vibrant industry.
- Qualifications: Proven leadership experience with large teams, strong financial acumen, and excellent communication skills required.
- Other info: Ideal for self-starters who are excited about food trends and driving change.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board.
Job Introduction
The National Account Director is the key partner to the client for strategy, program development, financial management, opening new business, and defining a culture of excellence in the service and experience of the operation. Specifically, this position oversees all culinary, cafe, hospitality, events, vending and guest service operations.
The role will develop and lead the team of Associates and Managers within the contract to ensure exceptional service, consistency and innovation is delivered to our clients both in London and regionally. Manage client and contractual relationship in a commercial manner, ensuring financial targets, compliance and company procedures are adhered to. Shaping the contract’s overall business strategy, developing strategic plans and assessing contract performance along with conducting research and data analysis to inform business decisions are key activities for the NAD.
The National Account Director works alongside the London Account Manager and team to set the standard for all of the operations and systems. This position reports into the Operations Director for National and International Clients and will leverage their strong business knowledge, culinary, hospitality, financial and people management skills to deliver positive results for our clients, customers and Compass group.
Key Responsibilities
People
- To role model timely feedback and challenging underperformance.
- Ensure that the management team continually develop and proactively manage their teams to maintain performance levels and engagement.
- Can recruit, manage and develop a high-performing team.
Finances
- Deliver the profit for Compass through leading the managers in the delivery of their financial and operational targets through weekly and monthly reporting and forecasting.
- Continually review and challenge labour structures and ratios. Work with Executive Chef to ensure food concepts are profitable and fit to the requirements of individual sites.
- Develop the customer strategy and work with relevant parties to ensure the tools are in place to support its delivery.
- Construct forecasts and analytical models.
Business Operations:
- Develop plans to materialize strategy and analyse business proposals.
- Assess the contract’s operational and strategic performance.
- Align processes, resources-planning and department goals with overall strategy.
- Provide support and insight into significant organizational changes (e.g. shift in strategic focus).
- Educate senior stakeholders in making effective decisions.
- Monitor and analyse industry trends and market changes.
Who you are;
- Strong influencing, coaching and people development skills.
- Experience of leading and managing large and complex teams over multiple geographical locations to deliver results.
- Is a self-starter. Is excited about food, service and people and has their finger on the pulse of what is current and trending.
- Able to quickly build partnership relationships with key stakeholders.
- Ability to drive change with effective project and stakeholder management skills.
- Experience of working with a client group based in multiple locations.
- Excellent written and verbal communication skills.
- Proactive, pragmatic and commercial approach.
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National Account Director employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Director
✨Tip Number 1
Make sure to showcase your experience in managing large teams across multiple locations. Highlight specific examples where you've successfully led diverse groups to achieve financial and operational targets.
✨Tip Number 2
Demonstrate your ability to develop strategic plans by discussing past projects where you analyzed data to inform business decisions. This will show that you can align operational goals with overall business strategy.
✨Tip Number 3
Emphasize your strong influencing and coaching skills. Share instances where you've provided feedback and developed underperforming team members, as this is crucial for the role.
✨Tip Number 4
Stay updated on industry trends and market changes related to culinary and hospitality services. Being knowledgeable about what's current will help you build strong relationships with stakeholders and drive effective change.
We think you need these skills to ace National Account Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing large teams and financial operations. Emphasize your skills in strategic planning and client relationship management, as these are crucial for the National Account Director role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for food and service. Discuss how your previous experiences align with the responsibilities of the role, particularly in developing teams and driving business results.
Showcase Your Leadership Skills: Provide specific examples of how you've successfully led teams in complex environments. Highlight your ability to influence and coach others, as well as any achievements in improving performance and engagement.
Research the Company: Familiarize yourself with Compass Group and their operations. Understanding their values and recent developments will help you tailor your application and demonstrate your genuine interest in the position.
How to prepare for a job interview at Compass Group UK & Ireland
✨Showcase Your Leadership Skills
As a National Account Director, you'll be expected to lead large teams. Be prepared to discuss your experience in managing and developing high-performing teams, and provide specific examples of how you've influenced and coached others to achieve results.
✨Demonstrate Financial Acumen
This role requires strong financial management skills. Be ready to talk about your experience with budgeting, forecasting, and delivering profit targets. Highlight any analytical models or financial strategies you've implemented in previous roles.
✨Understand the Business Operations
Familiarize yourself with the key responsibilities of the role, such as developing strategic plans and assessing contract performance. Prepare to discuss how you would align operational processes with overall business strategy and provide insights into industry trends.
✨Build Rapport with Stakeholders
The ability to build strong relationships with clients and stakeholders is crucial. Think of examples where you've successfully managed client relationships or navigated complex stakeholder environments, and be ready to share these stories during your interview.
