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- Tasks: Lead a passionate team to deliver exceptional dining experiences at Wimbledon.
- Company: Join Levy UK & Ireland, part of the world's largest catering company.
- Benefits: Enjoy competitive salary, healthcare, 23 days' leave, and more perks.
- Why this job: Be part of an iconic venue and shape unforgettable guest experiences.
- Qualifications: Experience in high-end hospitality and strong leadership skills required.
- Other info: Dynamic environment with opportunities for growth and development.
The predicted salary is between 34000 - 46000 £ per year.
Job Introduction
Maitre'D/Duty Manager - Members Dining - AELTC Wimbledon, London | Full-Time / Permanent
Up to £41,000 + bonus and excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We're looking for an experienced Maitre'D/Duty Manager with a love of delivering high-end guest experiences to join the passionate hospitality team at The All-England Lawn Tennis Club (AELTC) Wimbledon. AELTC is one of the world's most iconic sporting locations serving as a private Members Club during 50 weeks of the year and then, for two weeks, hosting The Championships - the world's premier grass court tennis tournament.
As the Maitre'D/Duty Manager, you'll play a pivotal role in ensuring that guests enjoy flawless dining experiences from overseeing restaurant operations and managing reservations, to working closely with our culinary team, and leading our service team to deliver unparalleled hospitality within a world class sporting environment!
Maitre'D/Duty Manager - The Role
- Setting the standard for exceptional hospitality, ensuring each member and guest receives personalised attention and impeccable service
- Leading, supporting, and empowering the waiting team including training and guidance
- Cultivating strong relationships with members, anticipating their needs and addressing any concerns or special requests with professionalism and efficiency
- Efficiently managing reservations, orchestrating seating arrangements and accommodating member requests seamlessly using reservation management software
- Overseeing restaurant floor operations during service hours, ensuring smooth service flow, timely seating, and swift resolution of any issues that may arise
- Liaising with kitchen staff to facilitate the timely preparation and delivery of food orders, communicating guest preferences and any menu adjustments effectively
- Handling administrative tasks efficiently, including staff scheduling, inventory management, and financial reconciliation, ensuring accuracy and compliance at all times
What we're looking for
- Proven experience in a similar Duty Manager role within a high-end restaurant or private members club
- Exceptional leadership abilities with a talent for motivating and inspiring a team
- Outstanding interpersonal and communication skills, with a focus on building rapport with members and their guests
- Proficiency in reservation management software and basic computer literacy
- Extensive knowledge of food and beverage, including expertise in wine pairing
- Meticulous attention to detail and a dedication to delivering flawless service
- Ability to thrive in a fast-paced environment and remain composed under pressure
- Flexibility to work evenings, weekends, and holidays as needed
What you'll get in return
- Competitive salary + bonus and full company benefits
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways
- Meals on duty included
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences, and shape the future of hospitality.
Maitre\'D/Duty Manager - Members Dining | AELTC Wimbledon employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maitre\'D/Duty Manager - Members Dining | AELTC Wimbledon
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience at high-end venues. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! If you can, visit the venue where you're applying. Familiarise yourself with the atmosphere and vibe, and don’t hesitate to introduce yourself to staff. It’s a great way to make a memorable first impression.
✨Tip Number 3
Prepare for the interview by practising common questions related to hospitality management. Think about how you’d handle specific scenarios, like managing a busy service or resolving guest complaints. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at AELTC Wimbledon. Let’s make it happen!
We think you need these skills to ace Maitre\'D/Duty Manager - Members Dining | AELTC Wimbledon
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for high-end guest experiences shine through. Share specific examples of how you've gone above and beyond in previous roles to create memorable moments for guests.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your relevant experience as a Maitre'D or Duty Manager. Use keywords from the job description to show that you understand what we're looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your achievements and skills that align with the role at AELTC Wimbledon.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our passionate team!
How to prepare for a job interview at Compass Group UK & Ireland
✨Know Your Venue
Before the interview, do your homework on AELTC and its dining experience. Familiarise yourself with their history, values, and what makes their hospitality unique. This will show your genuine interest and help you connect your experience to their specific needs.
✨Showcase Your Leadership Skills
As a Maitre'D/Duty Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and inspired your previous teams. Think about specific challenges you've faced and how you resolved them while maintaining high service standards.
✨Master the Menu
Brush up on your food and beverage knowledge, especially wine pairings. Be ready to discuss how you would handle special requests or dietary restrictions. This demonstrates your expertise and commitment to delivering exceptional guest experiences.
✨Practice Problem-Solving Scenarios
Anticipate questions about handling difficult situations, like managing reservations or resolving guest complaints. Prepare clear, concise examples that highlight your ability to stay composed under pressure and ensure smooth service flow.