At a Glance
- Tasks: Lead a dynamic concierge team, ensuring top-notch service and guest experiences.
- Company: Join Vacherin, a diverse and fun-loving hospitality team in London.
- Benefits: Enjoy competitive pay, personal development, health support, and social events.
- Other info: Flexible, fast-paced environment with opportunities for growth and recognition.
- Why this job: Make an impact in a prestigious banking firm while enjoying work-life balance.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 40170 - 40170 € per year.
At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, we give them the chance to shine and unlock their potential, and they fuel our strength and growth. Are you passionate about food, drink and service, want to be part of an award‑winning hospitality team and still make it home for dinner? We are looking for a Senior Executive Concierge to join our team in London at a prestigious banking firm.
Location: 33 Old Broad Street London, EC2N 3AH
Rate of Pay: £40,170 per annum
Working Pattern: Monday - Friday, 8 hours shifts between 7:00am - 19:00pm, 12 months maternity cover.
Key Responsibilities:
- Lead, manage, and support the concierge team, ensuring exceptional service standards at all times.
- Oversee daily front‑of‑house operations, ensuring a seamless and professional guest journey.
- Drive a culture of service excellence, coaching team members to anticipate needs and exceed expectations.
- Manage meeting room bookings via Condeco ensuring accuracy and efficiency.
- Coordinate hospitality services including catering, setups, and VIP visits.
- Handle escalations, complaints, and complex requests with professionalism and discretion.
- Collaborate with internal departments to ensure smooth operational delivery.
- Manage and maintain team rotas, ensuring appropriate staffing levels at all times.
- Arrange shift cover for holidays and sickness using UBEYA.
- Attend and contribute to weekly client and internal operational meetings.
- Develop, maintain, and update operational manuals, SOPs, and service protocols.
- Continuously review and improve procedures to enhance efficiency and guest experience.
- Provide regular reporting and feedback to the Hospitality Manager.
Skills, Knowledge and Experience:
- Proven experience in a concierge, front‑of‑house, or hospitality management role.
- Strong leadership and team management skills.
- Exceptional guest service and stakeholder management experience.
- Experience in corporate environments or high‑end hospitality settings.
- Proficient in Microsoft Office (Outlook, Teams, Word, Excel) and booking systems such as Condeco.
- Excellent organisational and multitasking abilities.
- Strong problem‑solving skills with a proactive mindset.
- Ability to work under pressure in a fast‑paced environment.
Professional & Personal Attributes:
- Polished, professional, and highly client‑focused.
- Strong leadership presence with the ability to inspire and motivate a team.
- Calm, composed, and solutions‑oriented under pressure.
- Excellent interpersonal and communication skills.
- High attention to detail and commitment to excellence.
- Flexible, adaptable, and resilient.
- Passionate about delivering outstanding service experiences.
Benefits:
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App including Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Eye care
- Wellbeing strategy including access to Employee Assistance Programme and salary finance
- Family friendly support
- Regular social events and communication with leaders
- Holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to great high‑street discount vouchers
Senior Executive Concierge Monday - Friday in London employer: Compass Group UK & Ireland
At Vacherin, we pride ourselves on fostering a vibrant and inclusive work culture where individuality is celebrated and teamwork thrives. As a Senior Executive Concierge in the heart of London, you will enjoy a rewarding career with opportunities for personal development, a supportive environment, and a range of benefits including life assurance, healthcare support, and regular social events. Join us to be part of an award-winning hospitality team that values your contributions and empowers you to excel in your role while maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Executive Concierge Monday - Friday in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Vacherin. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Vacherin's values and recent achievements. Show us how your passion for service aligns with our commitment to excellence and diversity.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for the role show!
✨Tip Number 4
After the interview, send a thank-you email to express your appreciation for the opportunity. It’s a small gesture that can leave a lasting impression on us at Vacherin.
We think you need these skills to ace Senior Executive Concierge Monday - Friday in London
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for food, drink, and service in your application. Share any relevant experiences that highlight your love for hospitality and how you can contribute to our award-winning team.
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and any previous concierge or front-of-house roles to show us you're the perfect fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you want to join our team at Vacherin. Be genuine and personal; we want to know what makes you tick and how you can help us create exceptional guest experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Compass Group UK & Ireland
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Vacherin’s values and the specifics of the Senior Executive Concierge role. Familiarise yourself with their commitment to service excellence and how you can contribute to that culture.
✨Showcase Your Leadership Skills
As a Senior Executive Concierge, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or handled challenging situations. Highlight your ability to inspire and motivate others.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific guest requests or complaints. Think through potential scenarios in advance and prepare your responses, focusing on your problem-solving skills and calmness under pressure.
✨Dress to Impress
Since this role is in a prestigious banking firm, make sure to dress professionally. A polished appearance will not only boost your confidence but also show that you understand the importance of professionalism in a corporate environment.
