At a Glance
- Tasks: Lead retail and catering operations, ensuring top-notch service and food quality.
- Company: Join Gather & Gather at the University of London for a vibrant work culture.
- Benefits: Enjoy a competitive salary, pension scheme, healthcare perks, and exclusive discounts.
- Other info: Work Monday to Friday with opportunities for personal and professional growth.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in retail or catering management and strong leadership skills.
The predicted salary is between 42500 - 42500 £ per year.
We're looking for a passionate Retail & Catering Manager to lead operations at the University of London, managing a busy, high-volume environment while fostering a vibrant, food-led culture that reflects Gather & Gather's fresh and innovative approach.
Salary: £42,500 per annum
Shift Pattern: Monday-Friday, 40 hours per week
Location: Senate House, WC1E 7HU
Key Responsibilities
- Oversee the day-to-day running of retail and catering operations, ensuring smooth, efficient service delivery across all outlets.
- Manage and lead a team of 10-20 staff, including recruitment, training, rota planning, and performance management.
- Ensure high standards of food quality, presentation, and customer service are consistently delivered.
- Monitor daily sales, control costs, and manage budgets to maximise profitability while maintaining quality.
- Plan and deliver catering for busy service periods (up to 300 covers per day), ensuring effective resource allocation.
- Maintain compliance with food safety, health & safety, and hygiene regulations at all times.
- Build strong relationships with internal stakeholders, students, and university staff to enhance the customer experience.
- Manage stock control, ordering, and supplier relationships to minimise waste and optimise margins.
- Identify and implement opportunities to improve service, increase revenue, and enhance the retail offering.
- Ensure all operations align with sustainability targets and responsible sourcing practices.
- Handle customer feedback and resolve issues promptly to maintain high satisfaction levels.
Benefits
- We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme.
- Grow your career with our Career Pathways and MyLearning programmes.
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits.
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more.
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more.
- Up to 44% off cinema tickets to enjoy your favourite blockbuster.
- Receive cash rewards every time you spend and use them on a wide range of brands.
- Un-wind with us with free wellness, mindfulness and exercise classes.
- You can share all discounts and offers with your friends and families.
Retail And Catering Manager in London employer: Compass Group UK & Ireland
Gather & Gather is an exceptional employer, offering a dynamic work environment at the University of London where innovation and quality are at the forefront of our retail and catering operations. With a strong focus on employee development through our Career Pathways and MyLearning programmes, we provide numerous benefits including a contributory pension scheme, healthcare access, and exclusive discounts, all while fostering a vibrant culture that prioritises sustainability and customer satisfaction.
Contact Details:
Compass Group UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail And Catering Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the University of London or in similar roles. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the latest trends in retail and catering. Show us that you’re not just passionate but also knowledgeable about what’s happening in the industry. It’ll make you stand out!
✨Tip Number 3
Practice your leadership skills! Think of examples where you've successfully managed a team or improved service delivery. We want to see how you handle challenges and motivate others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our vibrant team.
We think you need these skills to ace Retail And Catering Manager in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about leading a vibrant food culture and managing a busy environment.
Tailor Your CV:Make sure your CV is tailored to highlight your experience in retail and catering management. Focus on your achievements in similar roles and how they align with our values at Gather & Gather.
Be Specific:In your cover letter, be specific about your skills and experiences that relate to the key responsibilities listed in the job description. We love seeing concrete examples of how you've successfully managed teams and operations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the University of London.
How to prepare for a job interview at Compass Group UK & Ireland
✨Know Your Stuff
Before the interview, make sure you understand Gather & Gather's approach to retail and catering. Familiarise yourself with their values, especially around food quality and customer service. This will help you demonstrate your passion for the role and how you can contribute to their vibrant culture.
✨Showcase Your Leadership Skills
As a Retail & Catering Manager, you'll be leading a team of 10-20 staff. Be prepared to discuss your experience in managing teams, including recruitment, training, and performance management. Share specific examples of how you've motivated your team and improved service delivery in previous roles.
✨Be Numbers Savvy
Since you'll be monitoring sales and managing budgets, brush up on your financial skills. Be ready to talk about how you've controlled costs and maximised profitability in past positions. Use concrete figures to illustrate your success in managing budgets effectively.
✨Emphasise Customer Experience
Gather & Gather values strong relationships with customers and stakeholders. Prepare to discuss how you've handled customer feedback and resolved issues in the past. Highlight any initiatives you've implemented to enhance the customer experience, especially in high-volume environments.
