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- Tasks: Create a welcoming environment and engage with residents to enhance their experience.
- Company: Join a supportive team at Compass Group, a leader in community engagement.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Strong people skills and a passion for creating positive experiences.
- Other info: Full training provided; perfect for those looking to grow in hospitality or community management.
The predicted salary is between 13 - 16 £ per hour.
Salary: £16.06 per hour, 22.5 hours per week
Flexible working hours available to suit personal commitments.
We’re looking for a warm, people‑focused individual to join us as a Resident Experience Engagement Manager – a role that’s all about creating a welcoming, engaging, and fulfilling environment for residents within the White Oaks community. You don’t need a background in care to succeed here. If you’re great at building relationships, organising activities, communicating with different groups, and using feedback to make improvements, we’ll give you all the training and support you need to thrive.
As the key connection between residents, on‑site teams, and the Compass Healthcare Experience Engagement team, you’ll help ensure that every resident feels heard, valued, and supported. This role is perfect for anyone who enjoys engaging with people, improving processes, and making a meaningful difference every day. Hours are flexible and can be shaped around your personal circumstances.
What You’ll Be Doing
- Building strong, positive relationships with residents and ensuring they have the best possible experience.
- Gathering resident feedback through surveys, conversations, and forums – turning their insights into meaningful improvements.
- Working closely with Regional Management and Contract Support teams to support engagement activities and ensure resident needs and preferences are reflected across the White Oaks community.
- Coordinating and delivering a variety of activities and events that promote social interaction and a sense of community.
- Tracking resident satisfaction trends and supporting the implementation of improvement plans when required.
- Supporting the attraction of new residents by showcasing the vibrant, inclusive culture within White Oaks.
- Sharing best practice and new ideas with fellow Engagement Managers to keep raising standards.
- Using the Positive Impressions™ framework to guide your approach and help embed a resident‑centred culture across the portfolio.
- Providing regular updates and reports to relevant teams to help guide decision‑making and continuous improvement.
Who We’re Looking For
You don’t need to come from this niche – if you have strong people skills and enjoy creating positive experiences, we’d love to hear from you. Full training will be provided.
Essential Qualities and Experience
- Experience leading a team, motivating others, or coordinating activities in any environment (hospitality, retail, community work, education, leisure, customer service, etc.).
- A warm, empathetic communicator who can adapt to different audiences.
- Confident gathering feedback and turning it into actionable ideas.
- Organised, adaptable, and comfortable working in a role where every day is different.
- Strong emotional intelligence, resilience, and the ability to handle sensitive situations professionally.
- Experience in a supervisory or managerial role, or training/qualifications in conflict resolution or people management.
Desirable (but not essential)
- Experience working with diverse communities.
- Understanding of senior living, resident engagement, or customer experience processes (training available).
- A relevant qualification (HND, degree or equivalent experience).
Why Join Us?
- Flexible working hours to support your personal commitments and lifestyle.
- A welcoming, supportive team and a role where you can genuinely make a difference.
- Training, development, and structured support – ideal for someone looking to grow their career in engagement, hospitality, customer experience, or community management.
- The chance to play a key part in shaping a warm, thriving community for residents.
As part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
Resident Experience Manager in London employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Manager in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with residents and what activities they promote. This will help you connect your experiences to their values during the chat.
✨Tip Number 2
Practice your people skills! Think of examples where you've built relationships or improved experiences in previous roles. Being able to share these stories will show them you're a perfect fit for creating that welcoming environment they’re after.
✨Tip Number 3
Be ready to discuss feedback! They want someone who can gather insights and turn them into action. Prepare to talk about times you've used feedback to make improvements, as this is key to enhancing resident satisfaction.
✨Tip Number 4
Don’t forget to showcase your adaptability! The role involves coordinating various activities, so share how you've successfully managed multiple tasks or events in the past. This will highlight your organisational skills and ability to thrive in a dynamic environment.
We think you need these skills to ace Resident Experience Manager in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and enthusiasm for creating a positive resident experience.
Highlight Your People Skills: Make sure to emphasise your ability to build relationships and communicate effectively. Share examples of how you've engaged with different groups or gathered feedback in previous roles – this is key for us!
Show Your Organisational Skills: Since the role involves coordinating activities and events, it’s important to demonstrate your organisational abilities. Talk about any relevant experiences where you’ve successfully managed multiple tasks or projects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a difference in our community!
How to prepare for a job interview at Compass Group UK & Ireland
✨Know Your Audience
Before the interview, take some time to research the White Oaks community and its values. Understanding their mission and how they engage with residents will help you tailor your responses and show that you're genuinely interested in creating a welcoming environment.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share specific examples of how you've successfully engaged with others in previous roles. Highlight your ability to adapt your communication style to different audiences, as this will resonate well with the interviewers.
✨Feedback is Key
Demonstrate your confidence in gathering feedback by discussing any past experiences where you turned resident or customer insights into actionable improvements. This shows that you value input and are committed to enhancing the resident experience.
✨Be Ready for Flexibility
Given the flexible working hours mentioned in the job description, be prepared to discuss how you can adapt your schedule to meet the needs of the residents and the team. This will highlight your organisational skills and willingness to go the extra mile.
