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- Tasks: Lead the mobilisation of new services and ensure smooth transitions in a dynamic environment.
- Company: Join Restaurant Associates, a leader in hospitality and workplace services.
- Benefits: Enjoy free meals, gym discounts, healthcare benefits, and exclusive travel deals.
- Why this job: Make a real impact in a high-profile role with ownership and visibility.
- Qualifications: Experience in operational change and excellent stakeholder management skills required.
- Other info: Be part of a diverse team that values your unique talents and promotes career growth.
The predicted salary is between 60000 - 75000 ÂŁ per year.
12 month FTC - Operations Manager - Mobilisation Project
ÂŁ70,000 - ÂŁ75,000 dependent on experience
Lead one of the UK's most significant workplace service mobilisations! This is not a traditional project role. We are looking for an experienced Operations Manager/Mobilisation Manager, to play a critical role in the mobilisation and transformation of services across a large, complex workplace portfolio - including the launch of a landmark, high-occupancy building and the transition of multiple service streams into new operating models. This role exists to make change land well!
You will take ownership of time‑critical mobilisations and service transitions, ensuring new services are launched safely, compliantly, and ready to perform from day one. Operating across live environments, you will provide calm, decisive leadership through periods of change, working closely with operational teams, support functions, suppliers, and senior client stakeholders to deliver seamless go‑lives and confident handovers into business‑as‑usual operations. This is a highly visible role, suited to someone who enjoys bringing order to complexity, protecting service quality under pressure, and leaving behind strong, scalable operations.
What you'll be responsible for:
- Leading the mobilisation and transition of new services, locations, and operating models
- Owning operational readiness across people, process, systems, suppliers, and assets
- Planning and delivering go‑live activity, early‑life support, and structured BAU handover
- Coordinating multiple stakeholders and suppliers to deliver at pace
- Identifying and mitigating mobilisation risks, ensuring safety, compliance, and governance standards are met
- Supporting the removal of legacy or interim ways of working and embedding sustainable operations
What we're looking for:
- Proven experience delivering mobilisations, transitions, or large‑scale operational change
- Strong understanding of operational readiness and live‑environment delivery
- Excellent stakeholder management and communication skills
- Calm, structured, and solutions‑focused approach under pressure
- Experience in workplace services, hospitality, FM, or similar environments (desirable)
Why join us?
- Be part of a once‑in‑a‑generation mobilisation within a high‑profile environment
- Operate with genuine ownership and visibility
- Work alongside senior leaders shaping the future of workplace services
- Deliver change that leaves a lasting operational legacy
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Free meals
- Subsidised gym membership
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un‑wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About Us:
Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Operations Manager in London employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to mobilisations and operational readiness. We recommend using the STAR method to structure your answers, showcasing your experience in leading transitions and managing stakeholders effectively.
✨Tip Number 3
Showcase your calm and structured approach under pressure during interviews. Share specific examples of how you've successfully navigated complex situations in live environments, ensuring service quality and compliance.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team and contributing to our exciting projects.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in mobilisations and operational change. We want to see how your skills align with the specific requirements of the Operations Manager role.
Showcase Your Leadership Skills: In your application, emphasise your ability to lead teams through complex transitions. We’re looking for someone who can provide calm and decisive leadership, so share examples that demonstrate this quality.
Highlight Stakeholder Management: Don’t forget to mention your experience in managing multiple stakeholders. We value excellent communication skills, so include instances where you’ve successfully coordinated with various teams and suppliers.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Compass Group UK & Ireland
✨Know Your Mobilisation Stuff
Make sure you brush up on your knowledge of mobilisations and transitions. Be ready to discuss specific examples from your past experiences where you've successfully led similar projects. This will show that you understand the complexities involved and can bring order to chaos.
✨Stakeholder Management is Key
Prepare to talk about how you've managed multiple stakeholders in previous roles. Think of examples where you’ve had to communicate effectively under pressure. Highlight your ability to keep everyone informed and engaged, as this role requires seamless coordination with various teams.
✨Demonstrate Calm Under Pressure
Since this role involves operating in live environments, be ready to share instances where you’ve maintained composure during challenging situations. Discuss your structured approach to problem-solving and how you ensure service quality even when things get hectic.
✨Showcase Your Operational Readiness Knowledge
Familiarise yourself with the concept of operational readiness. Be prepared to explain how you would ensure that all aspects—people, processes, systems, and suppliers—are ready for a successful go-live. This will demonstrate your strategic thinking and thorough understanding of what it takes to launch new services effectively.
