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- Tasks: Support catering operations and deliver exceptional hospitality at Brentford FC's GTech Community Stadium.
- Company: Join the passionate team at Brentford FC, a state-of-the-art venue.
- Benefits: Enjoy a competitive salary, healthcare, 23 days' leave, and more perks.
- Other info: Flexible hours and excellent career development opportunities await you.
- Why this job: Make a real impact in a vibrant environment while delivering top-notch service.
- Qualifications: Experience in hospitality, strong leadership, and a passion for food required.
The predicted salary is between 40000 - 40000 £ per year.
We’re looking for a hands-on Assistant Hospitality Manager to join our passionate team at Brentford GTech Community Stadium, a state-of-the-art conference and events venue and home of Brentford Football Club. In this role you will support the catering operation on-site at the buzzing stadium across hospitality lounges on matchdays, and the planning and delivery of Conference and Events (C&E) business on non-matchdays. You will ensure that all aspects of the lounge and C&E operation are delivered in a quality, customer-focused manner, combining attention to detail and experience excellence whilst striving to exceed guest expectations.
The role
- Working closely with the Head of Hospitality to deliver and plan hospitality focused events for match days, conferences, and events.
- Facilitating day to day operations, ensuring that we are striving to exceed client and guest expectations.
- Management of all allocated C&E events as required and rostered, ensuring operational P&L and system paperwork is completed (e.g UBEYA, RTS, POS).
- Overseeing and delivering the set up of all match day hospitality lounges, including management of variable team and hands on delivery within a Hospitality lounge for all home games.
- Inspiring your team members as an ambassador for the business, delivering exceptional service to our clients and guests.
- Supporting the wider events team handling the development of our people to ensure we have the right people in the right roles.
- Driving innovation across products, customer journey, food/market trends, competitor analysis.
- Creating SOPs for all event deliverables.
- Ensuring allergies and specific dietary requirements are held as a priority when liaising with kitchen and staff are briefed accordingly.
- Maintaining and developing key relationships with both internal and external clients and co-workers alike.
What we're looking for
- Previous experience working in a hands on conference and events focused hospitality role within luxury hotel or venue.
- A real people person with strong leadership qualities – an excellent communicator with previous experience in managing multiple team members.
- Positive and passionate focus on food – a natural flare for hospitality.
- Strong organisation skills and commercial awareness – sees beyond the obvious and is resourceful in seizing opportunities and solving problems.
- Credible, champions and grows guest and client relationships.
- Standards and quality driven hands on management style.
- Effective team player, with a "can-do" attitude.
- Assertive, calm, works well under pressure.
- Motivated by a passion and desire for quality and great service delivery that add to the guest experience.
- A background in stadium or event catering is a bonus!
- Personal circumstances must allow working flexible hours to align with stadia activity.
What you'll get in return
- Competitive salary with discretionary bonus and full company benefits.
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave.
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
- Meals on duty included.
We are an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Assistant Hospitality Manager - Brentford FC in London employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hospitality Manager - Brentford FC in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Brentford FC. You never know who might help you land that interview!
✨Tip Number 2
Show your passion for hospitality! When you get the chance to chat with potential employers, share your love for food and service. Talk about your experiences and how you’ve gone above and beyond to create memorable guest experiences. Let your enthusiasm shine through!
✨Tip Number 3
Prepare for the interview by researching Brentford FC and their hospitality operations. Know their values, recent events, and what makes them stand out. This will not only impress them but also help you tailor your answers to show you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Brentford FC. So, get your application in and let’s make it happen!
We think you need these skills to ace Assistant Hospitality Manager - Brentford FC in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your enthusiasm for delivering exceptional service and creating memorable guest experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Assistant Hospitality Manager role. Highlight relevant experience in conference and events, and don’t forget to mention any leadership roles you've had – we want to see how you inspire your team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your skills and achievements. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Brentford FC!
How to prepare for a job interview at Compass Group UK & Ireland
✨Know Your Venue
Before the interview, do your homework on Brentford GTech Community Stadium. Familiarise yourself with its hospitality offerings and recent events. This will show your genuine interest in the role and help you discuss how you can contribute to enhancing guest experiences.
✨Showcase Your Leadership Skills
As an Assistant Hospitality Manager, you'll need to inspire your team. Prepare examples of how you've successfully led teams in previous roles, especially in high-pressure environments. Highlight your communication style and how you motivate others to deliver exceptional service.
✨Demonstrate Your Passion for Hospitality
Be ready to talk about what excites you about working in hospitality, particularly in a sports setting. Share your thoughts on current food trends or innovative service ideas that could enhance the guest experience at the stadium.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think of specific scenarios from your past experiences where you exceeded client expectations or resolved issues effectively, and be ready to share those stories.